Work with Customer Care (CuCa)

Customer Care (CuCa): contact details and processes for partners

Here you’ll find all of the contact information and information for what to do when dealing with returns, deliveries and customer requests

Customer Care FAQs

For partners who are using self-fulfillment, here are some frequently asked questions about common requests from customers through Zalando's CuCa

Customer Care Spain

How to contact our Customer Care for customer-related topics.

What is the Customer Care Case Order Rate (CuCa COR) KPI and how can you improve it?

In this article you’ll find some recommendations to evaluate and improve your performance on the Customer Care Case Order Rate (CuCa COR) KPI.