Zalando Fulfilment Solutions (ZFS)

How to Zalando: Zalando Fulfilment Solutions - ZFS (introduction video)

Find out all of the essentials about Zalando Fulfilment Solutions(ZFS)

Introduction to Zalando Fulfilment Solutions (ZFS)

Get to know Zalando Fulfilment Solutions (ZFS), our end-to-end fulfilment solution for Partner Program partners.

ZFS international warehousing

Formerly known as the ZFS international program, ZFS international warehousing allows you to optimise your operational setup by shipping customer orders from the local (i.e. non-German) warehouses in our network.

zDirect Order fulfilment feature

The Order fulfilment feature allows you to get a quick overview of your Multichannel orders. Learn more about it.

Zalando Logistics Solutions 2024 contract revision FAQs

For all partners using one or more of Zalando's logistics services (ZFS, ZRS, ZSS and ZEOS), here you'll find answers to some important FAQs regarding the upcoming changes to your logistics contract.

ZFS 2024 and 2025 Holiday calendar: Overview of warehouse closures

Check which days the ZFS warehouses are closed in 2024 and 2025

Zalando Fulfilment Solutions network zoning

In this article we explain what network zoning is, how network zoning impacts your customers (incl. long-distance delivery fees) and share our recommendations on how you can optimize your network usage.

How to contact your Zalando Fulfilment Solutions (ZFS) team

This article explains how to contact the ZFS team most efficiently.

Migration to Zalando Fulfilment Solutions (ZFS)

If you chose to migrate from ZFS to own fulfilment, you need to make sure you choose the carrier accordance to Zalando requirements. This article will introduce you to this process.

ZFS Shipping notice request - process overview

This article explains the shipping notice process step by step. You'll also find a process map and useful FAQs here.

Submitting your ZFS Weekly Forecast on zDirect

Here we explain why and how ZFS partners submit your forecast using the Forecast tool on zDirect.

Introduction to Zalando Fulfilment Solutions Liquidation

This article explains ZFS liquidation. This solution enables ZFS partners to monetize end-of-season, excess or slow-selling articles by selling to Zalando Offprice directly.

ZFS invoice structure

This article explains the terms and structure of your ZFS invoice.

How to prepare for your first Zalando Fulfilment Solutions shipment

This is a summary for new ZFS partners of all of the steps you need to complete to send your first shipment to ZFS

Logistics contract offboarding: How to terminate your Logistics contract

In this article, we will cover how to trigger the termination of your Logistics contract and what the next steps you need to take after the contract termination.

ZFS delivery terms

Here you can find a downloadable copy of the ZFS complete delivery terms.

Specification and loading of ZFS deliveries

In this article you'll find a summary of the main requirements for the different types of deliveries received at Zalando warehouses

ZFS article labelling and packaging guides

This article contains what requirements the ZFS Labelling guide and ZFS Packaging guide outlines to ensure that your articles will be accepted at the Zalando warehouses.

zDirect Shipping notice tool

Shipping notices enable partners using Zalando Fulfillment Solutions (ZFS) to inform Zalando of their planned inbound articles and quantities, request a delivery date for their shipment and have a warehouse allocated for their delivery.

Receive and stow

This article explains how your articles are received and stowed.

ZFS Customer returns

Partner Program: This article outlines Zalando Fulfillment Solutions’ process of handling customer returns, what steps are involved and when you, as the partner, might need to take action.

How to fill a Receive Query with Zalando Fulfillment Solutions (ZFS)

This article will explain the requirements for and how to submit a Receive Query to partners leveraging ZFS.

ZFS refurbishment service for customer returns

Learn about our new and improved refurbishment services, available for partners using our fulfillment services ZFS or ZEOS.

What are ZFS Value Added Services (VAS)?

Find out all about VAS and what steps you can take to avoid them.

Quarantine storage in ZFS warehouses

This article explains what quarantine storage is and how to prevent your articles from getting stored there.

How to avoid delivery rejections

This article will help you avoid a pallet and parcel delivery rejection.

Delivery rejections: What they are and next steps

This article explains what delivery rejections are and what to do after your delivery has been rejected.

Customs clearance requirements for ZFS partners

In this article, we will explain which customs regulations you need to consider when shipping your stock from non-EU countries to one of the Zalando Fulfillment Solutions (ZFS) warehouses.

Book your warehouse delivery time in Mercareon

This article explains what the Mercareon service is and how to use it to book your carrier's delivery times to Zalando warehouses.

How to identify when articles are ready to ship to the ZFS warehouse

In this article you can read more about the tools and methods to check if an article can be shipped, and the KPI Zalando measures in this process.

Zalando Fulfilment Solutions inbound warehouse locations and receiving hours

This article will provide you with the full addresses for all ZFS inbound warehouse locations and the hours they receive inbound goods.

ZFS parcel deliveries

As ZFS partners are not able to schedule more than one parcel delivery per week to the same warehouse, here we explain how to consolidate multiple smaller parcel deliveries.

ZFS cross-border fee

This article explains when and how the ZFS cross-border fee is applied.

ZFS Stock return requests (formerly Return to Merchant)

For ZFS partners who want to recall stock from a Zalando warehouse to their own, here we explain how to submit a Stock return request (formerly called a Return to Merchant, or RtM)

ZFS Stock return (formerly Return to Merchant) Pick-up

This article explains when and how Stock return (formerly Return to Merchant (RtM)) requests can be picked up.

ZFS Article Lifecycle Management (ALM) returns

ZFS partners may experience an ALM return. Here we explain what it is, what can cause it and what steps you are advised to take as the partner.

How are defective goods returned in ZFS?

This article explains how defective goods are handled and returned in ZFS.

ZFS (Non-)Stock returns with quality issues

In this article, we will explain what Stock and Non-Stock Returns are, and the actions you can take in case you encounter any issues with the delivery process.

Explaining ZFS logistics KPIs

This article explains the most important ZFS logistics KPIs and how you can impact them.

ZFS stock definitions and zDirect stock terminology

Here you’ll find an overview of the stock definitions and terms used by ZFS and in zDirect, along with an explanation and examples of the process flow.

List of ZFS reports

This article explains which reports a ZFS partner can access and what they contain.

ZFS stock performance tier definitions

This article provides an overview of how your assortment can be categorized and assessed in the Zalando Fulfillment Solutions (ZFS) performance tiers.

ZFS overstock management

This article will explain what overstock is and what actions you can take to reduce your overstock.

ZFS Reports feature in the zDirect Fulfilment module

This article is a guide to all of your ZFS fulfilment reports available on zDirect.

ZFS Replenishment guide

This article is a guide to ZFS stock replenishment.