Own logistics
Manage customer orders using your own logistics network, and following Zalando's order, label and carrier requirements.
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Join Return Label Generation and empower your customers
As a Partner Program partner with self-fulfilment, streamline your returns process and improve customer experience with our RLG service .
Logistics providers per country
The authorised carriers listed below are the Last Mile Carriers (LMCs) approved for each shop country. LMCs are the ones directly interacting with the end customer.
Set up split shipment tracking
Learn how to update multi-article orders with parcel-level information using the new Order API endpoint.
Set up your own fulfilment solution
Learn the steps, requirements and documents needed to use your own logistics network.
Delivery documentation
Find out which documents you must include with all of your deliveries to customers, and the templates we recommend you use for them.
Large letter shipping: overview and requirements
For partners using self-fulfilment, Zalando allows the use of large letter shipping options for the delivery of small parcels.
Orders overview on zDirect
Learn how to track your incoming orders and fulfilment statuses with the Orders overview.
Sandbox Orders tool on zDirect
Learn how your developers can test order processing before you go live with the Sandbox Orders tool.