Logistics providers per country
The authorised carriers listed below are the Last Mile Carriers (LMCs) approved for each shop country. LMCs are the ones directly interacting with the end customer.
The authorised carriers listed below are the Last Mile Carriers (LMCs) approved for each shop country. LMCs are the ones directly interacting with the end customer (delivery to home or pick-up point shops, for returns our customers can bring their returns to LMC drop-off points).
Local First Mile Carriers (e.g. PostAT) and international carriers (e.g. DHL International and DHL eCommerce) offering delivery to other countries often work with international networks for the Last Mile Carrier (LMC). The use of international networks is permitted when the last mile carrier used in their network matches the authorised list below for each of delivery and return. Kindly reach out to your local or international carrier to validate if they work with the approved LMCs listed below.
Good to know
For example, based on information from the local carrier in Austria:
A partner shipping from a warehouse in Austria may use PostAT to ship to customers in Germany, since PostAT uses DHL Paket as their LMC in Germany.
The same partner shipping from Austria may not use PostAT to ship to customers in the UK, since PostAT does not use Evri/Hermes as their LMC in the UK.
Where a local First Mile Carrier (FMC) or international carrier has been used, the return flyer included in the delivery documentation must clearly indicate the authorised last mile carrier(s) (LMC) to which the customer may drop off their return parcel. Please include this information on your own return flyer, or using the templates offered by Zalando.
Only one last mile delivery carrier (LMC) may be enabled per shop country due to technical integration constraints. The use of multiple delivery carriers or carrier products in a single country is not allowed.
The carriers marked in red have restrictions. Where a local or international carrier offers delivery with an authorised carrier, but does not use one of the authorised return carriers in that country, you, the partner, are responsible to enable an authorised return carrier. You may also check if Zalando Return Solutions (ZRS) or Zalando Shipping Solutions (ZSS) are available in that country.
Important
For DHL, only DHL Parcel (Paket) is approved. DHL Express and DHL Economy Select are not approved. Please note the restrictions on DHL International as described above.
For market expansion to Poland and/or the Czech Republic, we recommend using Zalando Fulfillment Solutions (ZFS) or Zalando Shipping Solutions (ZSS).
For market expansion to Lithuania, Latvia, Estonia, Slovakia, Slovenia, Croatia, Hungary and/ or Romania we recommend using Zalando Fulfillment Solutions (ZFS).
Zalando's aim is to ensure that customers have a consistent experience for all of their Zalando orders with easy delivery and returns. It is therefore very important that you ensure that the customer-facing carrier (last mile carrier) for deliveries and returns is in line with our list of approved carriers listed above. Full list of carriers can be found attached at the bottom of this article as well.
The first mile and international line-haul (i.e. transport between the first mile and final mile carrier) setup is entirely decided upon by you. For further information, please reach out to the respective carrier directly.
Partners are responsible for all negotiation and agreement with the carrier regarding pricing, service, and terms and conditions, with the exception of partners who have opted for a ZFS/ZRS/ZSS offering.
Important
Zalando is entitled to nominate other logistic providers and update this carrier list (in the image above and attached to this article) at its discretion with 90 days advance notice.