Zalando Partner University

Article status codes: What they mean and how to resolve them

Here you can find the most common article status codes, what they mean and what actions to take when you see them.

How to correct rejected articles

Here you’ll find the most common reasons for article rejections and how to to solve them.

Zalando article naming guidelines

This article will explain Zalando article naming guidelines

Changes in our approach to Connected Retail Sustainability Product Standards

In Q2 2025 we implemented changes to the Sustainability Product Standards criteria. Please find details below outlining these changes.

Product sustainability FAQs

In this article you'll find our sustainability criteria updates and most frequently asked questions on the topic.

Understand Zalando’s price policies and price display

Here we provide an overview of the key principles of Zalando's Fair Pricing Framework, what they are and why they matter.

Overview of Connected Retail partner tools

Overview and short description of the Connected Retail Orders and Connected Retail Management.

Introduction to Zalando Return Solutions (ZRS)

Scale your business and simplify your logistics by letting Zalando handle your returns.

Quality Assurance Manual

The Quality Assurance Manual (QAM) includes the latest regulatory and product compliance requirements for the EU and respective markets, ensuring safe and high-quality articles for our customers.

Assortment relevance process for Connected Retail

This article will help you understand the Assortment relevance process, including its impact on your articles and when the process takes place.

Understand and improve your Customer Care Case Order Rate

Your guide to the Customer Care Case Order Rate (COR) KPI, mastering its calculation, and taking action to improve your service performance.

Adding brand information to your zDirect account

Everything you need to know to add new brands, sizes and silhouettes to your zDirect account.

Introduction to the Customer Experience Model (CXM)

The Customer Experience Model (CXM) is a monitoring tool to evaluate and steer partners’ performance on a country level, in order to ensure that Zalando consistently delivers a best-in-class shopping experience to all customers.

Changes to the CR store(s) setup

At Zalando we are changing how stores are represented in our marketplace. The stores won’t be treated anymore as isolated stock locations but rather as stores grouped under one identity.