Welcome to Zalando Partner University

Article status codes: What they mean and how to resolve them

Here you can find the most common article status codes, what they mean and what actions to take when you see them.

How to correct rejected articles

Here you’ll find the most common reasons for article rejections and how to to solve them.

Zalando article naming guidelines for Connected Retail

When providing an article name, a few general rules on naming need to be followed to ensure a consistent shopping experience as well as avoiding redundant and repetitive information.

Changes in our approach to sustainability product standards in 2024-2025

This article is about changes in how we approach Sustainability Product Standards at Zalando.

Product Sustainability FAQs

You'll find here our new Sustainability criteria updates and the first part of the most frequently asked questions on the topic.

The EU Omnibus Directive and what it means for you

Here we explain how original, reduced and updated prices are displayed on Zalando.

Fair Pricing Framework - video guides

Zalando's key pricing initiatives that make up the Fair Pricing Framework for all partners.

Overview of Connected Retail partner tools

Overview and short description of the Connected Retail Orders and Connected Retail Management.

Zalando Return Solutions Plus (ZRS+): Introduction and FAQs

Discover Zalando Returns Solution Plus (ZRS+), how is it different from ZRS Pure, and lists out some frequently asked questions related to ZRS+.

Connected Retail: Quality Assurance manual

The purpose of the Quality Assurance manual is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage.

Assortment relevance process

Find out about the strategic efforts Zalando is making to ensure that the most relevant articles are kept available to our customers, and how this can impact your assortment.

Increase your profitability with Connected Retail

A step-by-step guide on ow to increase your profitability by monitoring high risk articles and disabling them.

What is the Customer Care Case Order Rate (CuCa COR) KPI and how can you improve it?

In this article you’ll find some recommendations to evaluate and improve your performance on the Customer Care Case Order Rate (CuCa COR) KPI.

Adding brand information to your zDirect account

Everything you need to know to add new brands, sizes and silhouettes to your zDirect account.

What is the Single Seller Model and what does it mean for me?

An overview of all of the key points in the change to the Single Seller Model.

Introduction to the Customer Experience Model (CXM) - Connected Retail

The Customer Experience Model (CXM) is a monitoring tool to evaluate and steer partners’ performance on a country level, in order to ensure that Zalando consistently delivers a best-in-class shopping experience to all customers.

Changes to the CR store(s) setup

At Zalando we are changing how stores are represented in our marketplace. The stores won’t be treated anymore as isolated stock locations but rather as stores grouped under one identity.

Webinar calendar

Here you can find out the schedule and subjects of our upcoming webinars, register for any that you’re interested in, and watch recordings of any that have already taken place.