Platform compliance

How to submit your EPR numbers in zDirect

Please follow the steps outlined below to submit your EPR numbers to Zalando.

What are the Extended Producer Responsibility (EPR) obligations in Germany and what do I need to do?

The German government implemented new requirements for online platforms, fulfillment service providers and their partners who sell in Germany. Find out what steps need to be taken to be compliant.

What are the Extended Producer Responsibility (EPR) obligations in France and what do I need to do?

For partners who sell, or plan to sell, in France, you must provide Zalando with your EPR number. Find out how to get it below.

What are the Extended Producer Responsibility (EPR) obligations in Austria and what do I need to do?

Since 2023, the Austrian government has implemented requirements for online platforms and their partners who sell in Austria. Find out what steps need to be taken to be compliant.

What are the Extended Producer Responsibility (EPR) obligations in Spain and what do I need to do?

Here you'll find information about Spain's Extended Producer Responsibility obligations, guidance on how you to follow them and a list of FAQs

What is France’s anti-waste law and what do I need to do?

Find out who is impacted by the anti-waste (AGEC) law in France and what steps you must take to comply with it.

What are the labelling obligations in France and what do I need to do?

Including a Triman logo is now mandatory on certain products. Find out here how this could apply to you.

What are the labelling requirements in Italy and what do I need to do?

Environmental labelling is now mandatory on all packaging in Italy covering all primary, secondary and tertiary packaging. Find out how this impacts you.

Important information about tacit acceptance - Single Seller Model

Disclaimer: Please disregard this article if you have already signed the Single Seller contract.

How to Zalando: What you need to know about VAT and accounting

Here we give you an introduction to VAT and accounting topics in Partner Program.

Zalando’s Ethical Standards

There are five policies that make up Zalando’s Ethical Standards. Find more information about each of them here.

Partner Program: Quality Assurance manual

The purpose of the Quality Assurance Manual is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage.

Platform compliance: Ensuring your VAT details are submitted correctly on zDirect

This article focuses on your legal entity and VAT registration and how to submit them on zDirect.

UK VAT regulation

Find a summary of the deemed supplier VAT regulations for partners selling in the UK and / or Northern Ireland market.

EU VAT regulation

Find the key points in EU VAT policy that can impact you as a Zalando partner.

The EU Omnibus Directive and what it means for you

Here we explain how original, reduced and updated prices are displayed on Zalando.

EU Omnibus directive glossary and FAQs

Here you will find all of the key terms and FAQs to explain the pricing regulations Zalando follows as part of the EU Omnibus directive.

Introduction to Know Your Customer (KYC)

Know Your Customer (KYC) is a legal requirement based on the German Money Laundering Act known as Geldwäschegesetz (GwG). Find out what you need to to do comply here.

Introduction to Product safety on Zalando

This video takes you through the product safety regulations Zalando and our partners must adhere to.

Product safety and quality questionnaire

The Product Safety questionnaire must be completed as a mandatory step for all new partners onboarding to the platform.

EU ban of fragrance ingredient Lilial / Butylphenyl methylpropional

Any products containing lilial / butylphenyl methylpropional are banned and will continue to be blocked from the Zalando platform.

Restricted Substance List (RSL) for Beauty Products

This article details the Restricted Substances List for beauty products per EU Cosmetic Regulation (1223/2009) and Zalando's Sustainable Sourcing Policy, highlighting banned substances like Lilial.