- Partner Program
Platform compliance
Stay compliant with Zalando's data, legal, and safety requirements, including EPR, KYC, Quality Assurance, pricing, product safety and labelling standards.
Data requirements
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How to submit your EPR numbers in zDirect
Please follow the steps outlined below to submit your EPR numbers to Zalando.
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What are the Extended Producer Responsibility (EPR) obligations in Germany and what do I need to do?
The German government implemented new requirements for online platforms, fulfillment service providers and their partners who sell in Germany. Find out what steps need to be taken to be compliant.
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What are the Extended Producer Responsibility (EPR) obligations in France and what do I need to do?
For partners who sell, or plan to sell, in France, you must provide Zalando with your EPR number. Find out how to get it below.
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What are the Extended Producer Responsibility (EPR) obligations in Austria and what do I need to do?
Since 2023, the Austrian government has implemented requirements for online platforms and their partners who sell in Austria. Find out what steps need to be taken to be compliant.
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What are the Extended Producer Responsibility (EPR) obligations in Spain and what do I need to do?
Here you'll find information about Spain's Extended Producer Responsibility obligations, guidance on how you to follow them and a list of FAQs
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What is France’s anti-waste law and what do I need to do?
Find out who is impacted by the anti-waste (AGEC) law in France and what steps you must take to comply with it.
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What are the labelling obligations in France and what do I need to do?
Including a Triman logo is now mandatory on certain products. Find out here how this could apply to you.
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What are the labelling requirements in Italy and what do I need to do?
Environmental labelling is now mandatory on all packaging in Italy covering all primary, secondary and tertiary packaging. Find out how this impacts you.
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Important information about tacit acceptance - Single Seller Model
Disclaimer: Please disregard this article if you have already signed the Single Seller contract.
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How to Zalando: What you need to know about VAT and accounting
Here we give you an introduction to VAT and accounting topics in Partner Program.
General requirements
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Zalando’s Ethical Standards
There are five policies that make up Zalando’s Ethical Standards. Find more information about each of them here.
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Partner Program: Quality Assurance manual
The purpose of the Quality Assurance Manual is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage.
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Platform compliance: Ensuring your VAT details are submitted correctly on zDirect
This article focuses on your legal entity and VAT registration and how to submit them on zDirect.
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UK VAT regulation
Find a summary of the deemed supplier VAT regulations for partners selling in the UK and / or Northern Ireland market.
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EU VAT regulation
Find the key points in EU VAT policy that can impact you as a Zalando partner.
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The EU Omnibus Directive and what it means for you
Here we explain how original, reduced and updated prices are displayed on Zalando.
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EU Omnibus directive glossary and FAQs
Here you will find all of the key terms and FAQs to explain the pricing regulations Zalando follows as part of the EU Omnibus directive.
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DAC7 platform reporting obligation - FAQs
This article contains a list of frequently asked questions concerning the new DAC7 platform reporting obligation.
Know Your Customer
Product safety
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Introduction to Product safety on Zalando
This video takes you through the product safety regulations Zalando and our partners must adhere to.
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Product safety and quality questionnaire
The Product Safety questionnaire must be completed as a mandatory step for all new partners onboarding to the platform.
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EU ban of fragrance ingredient Lilial / Butylphenyl methylpropional
Any products containing lilial / butylphenyl methylpropional are banned and will continue to be blocked from the Zalando platform.
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Restricted Substance List (RSL) for Beauty Products
This article details the Restricted Substances List for beauty products per EU Cosmetic Regulation (1223/2009) and Zalando's Sustainable Sourcing Policy, highlighting banned substances like Lilial.