Logistics

ZFS Article Lifecycle Management (ALM) returns

ZFS partners may experience an ALM return. Here we explain what it is, what can cause it and what steps you are advised to take as the partner.

ZFS Stock return requests (formerly Return to Merchant)

For ZFS partners who want to recall stock from a Zalando warehouse to their own, here we explain how to submit a Stock return request (formerly called a Return to Merchant, or RtM)

How are defective goods returned in ZFS?

This article explains how defective goods are handled and returned in ZFS.

Submitting your ZFS Weekly Forecast on zDirect

Here we explain why and how ZFS partners submit your forecast using the Forecast tool on zDirect.

ZFS Replenishment guide

This article is a guide to ZFS stock replenishment.

ZFS Stock return (formerly Return to Merchant) Pick-up

This article explains when and how Stock return (formerly Return to Merchant (RtM)) requests can be picked up.

ZFS Reports feature in the zDirect Fulfilment module

This article is a guide to all of your ZFS fulfilment reports available on zDirect.

Explaining ZFS logistics KPIs

This article explains the most important ZFS logistics KPIs and how you can impact them.

List of ZFS reports

This article explains which reports a ZFS partner can access and what they contain.