Understanding your Zalando Return Solutions invoice
Here's a breakdown of your ZRS Pure and ZRS Plus invoices and itemised statements.
This article explains how to understand your Zalando Return Solutions (ZRS) invoice. You'll learn:
How often you'll receive your invoice.
The difference between the ZRS Pure and ZRS Plus services.
How to read the PDF and itemised CSV file for each invoice type.
Where to find support for any billing questions.
Your ZRS invoice at a glance
After joining Zalando Return Solutions (ZRS), you'll receive a ZRS invoice monthly via email, typically within the first five working days of the month. This invoice contains the total charges and itemised statements for all return events processed during the previous calendar month for every country or market you sell in. A return event is each return ZRS processes for you. You'll get this ZRS invoice in addition to any other monthly invoices you receive (e.g. from ZFS or the Partner Program).
Payment and contract details
You must pay the invoiced amount to the recipients listed on the ZRS invoice within the time frame in your contract. Please refer to your ZRS contract for the payment terms. We'll communicate any change in cost to you before implementing it, as per your ZRS contract.
How to read the ZRS Pure invoice
If you use the ZRS Pure service, we only charge you for the ZRS Return shipping cost. You’ll receive an email with a PDF of the ZRS Pure invoice (a two-page document) and a CSV file the itemised statement.
Invoice breakdown
The invoice is sent as a PDF and it covers:
Page one: An overview including the invoice number, date (e.g. 10 Oct 2025), invoice category (ZRS Return Shipping), the total amount and payment instructions.
Page two: The total amount invoiced based on the specific country you sell in and the quantity of returns.
The total amount on the ZRS pure invoice is the sum of every shipment ( each with a unique shipment order number) containing your articles, that were received at a Zalando return center each day.
Itemised statement
The CSV file contains an itemised statement for all invoiced returns. Here, you'll see all shipments (with their unique shipping order number) containing your articles that a Zalando return centre received that particular month.
Definitions of terms used in this CSV file:
Accounting_Year = current year
Accounting_Month = month in which the invoice is issued for the services of the previous month
Event_Type = the ZRS Service invoiced, according to your contract
Date_of_Origin = date of shipment received and processed in the Zalando Return Center
Units = Number of units in the shipment
Order_Number = Order Number used to identify the customer order
Shipment_Number = Shipment Number used to identify the return shipment
EAN = number used to identify the item
Price = the service price for the ZRS service, as per your contract
Amount = number of shipments/items invoiced
Currency = currency, as per your sales channel
How to read the ZRS Plus Invoice
ZRS Plus streamlines your customer experience and boosts your convenience. It’s a comprehensive service that combines return processing (ZRS Pure) and subsequent logistics (ZFS). What does it mean practically? That when you use ZRS Plus, ZFS handles both customer returns and the onward fulfilment of those articles. For more on ZRS Plus, please refer to our Introduction to Zalando Return Solutions article.
If you are a ZRS Plus partner, we charge you for :
The total amount of return shipping orders (ZRS Plus Return Shipping).
The total number of articles processed at Zalando sites to make them offerable online to the next customer (ZRS Plus Items Processing).
You’ll receive an email every month with a PDF of the ZRS Plus invoice ( a two-page document) and a CSV file containing the itemised statement.
Invoice breakdown
The invoice is sent as a PDF and it covers:
Page one: Includes the invoice number, date (e.g. 10 Oct 2025), invoice categories (ZRS Plus Return Shipping and ZRS Plus Item Processing), the total amount, and payment instructions.
Page two: The total amount for the quantity of shipments for the country you were invoiced in.
The total amount on the ZRS Plus invoice is the sum of every shipment (each with a unique shipment order number) containing your articles received at a Zalando return centre each day (ZRS Plus Return Shipping), plus the total number of unique articles processed (ZRS Plus Items Processing).
Itemised statement
The CSV file in the same email shows the itemised statement. Here you can easily see the unique shipping order numbers for your articles and the article EANs that a Zalando Return Center received that particular month.
FAQs
How often will I receive an invoice?
ZRS Partners receive one invoice a month, typically within the first five working days of the month, for the previous month’s returns.
Do we pay the ZRS invoice separately from the Partner Program invoice?
Yes, you'll receive the ZRS invoice in addition to your Partner Program invoice. If you're a ZRS Plus partner, you'll also receive a separate ZFS invoice. Please follow the instructions on each invoice to meet the payment terms and processes.
I want an itemised statement for my invoice. Where do I find it?
You'll automatically receive a CSV file with the itemised list in the same email as your ZRS Pure or ZRS Plus PDF invoice.
Need support?
If you have any invoice-related queries, reach out to us through our support form.
Please select the topic Return Solutions and the request type Accounts and Invoicing. Leave your questions in the description box.