Accounting and fees
Learn how payments and refunds work, as well as all about compensation rates, and the fee structure of your Zalando account.
Fees
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Fees and incentives overview
Understand the fee structure for selling on Zalando, including the base fee, Marketplace Service fee, Payment Service fee and the Convenience Incentive.
Partner Agreement update: how acceptance by action works
Learn which everyday business activities count as acceptance of your Partner Agreement amendments.
Your base fee explained
In this article we'll provide you information on what the Platform base fee is, how it is charged and more.
Your Payment Service fee explained
Here we explain the Payment Service fee: what it is, where you can find the total aggregated and how it’s calculated.
Benefit from our incentive scheme
Find out more about our incentive scheme which is focussed on more sustainable fashion and increased customer convenience.
Payments
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Understand financial document changes and German e-invoicing requirements
Learn about our updated financial document structure and German e-invoicing compliance requirements.
How payments to partners work
This article explains how Zalando processes your sales revenue, fee invoices and payouts. You will learn how performance periods work, which financial documents you receive each month and how to reconcile your account standing.
Understand payouts and netting
Learn how financial statements link to your bank accounts and how to avoid dunning loops.
How manual refunds work
Here you’ll find an explanation of manual refunds initiated by Zalando Customer Care, including reasons, fraud prevention measures, and financial implications for partners.
Your financial documents
Learn which invoices and reports we send you and where to find them.
Type and subtype combinations in the settlement file
Find out more about these two related fields in the settlement file and the Sales and return report, which provide the accounting context of a transaction.
Dunning and collection for open balances
Here we outline what the dunning process is, the standard timeline for this process, answer FAQs and explain the key details from the payment reminder and dunning letter.
Sales and returns report
Here you will find a monthly overview of the status of all of your sales, returns and manual refunds.
Article assortment category examples
The following detailed examples will give you an overview of which product categories articles belong to.
Accounting
How to contact Accounting
Find our who to reach out to about specific accounting related topics
Fraud prevention
For partners using self-fulfilment, here's what to do if Zalando's Fraud Screening team reaches out to you about an order.
Update your bank and billing information in zDirect
Learn how to quickly update your bank account and billing mode in zDirect to ensure you get paid correctly.