Accounting and fees

Marketplace Service fees valid until end of 2025

Learn about your current Marketplace Service fees, effective until 31 December 2025. This includes standard and reduced rates for different fulfilment models.

Your base fee explained

In this article we'll provide you information on what the Platform base fee is, how it is charged and more.

Your Payment Service fee explained

Here we explain the Payment Service fee: what it is, where you can find the total aggregated and how it’s calculated.

Benefit from our incentive scheme

Find out more about our incentive scheme which is focussed on more sustainable fashion and increased customer convenience.

Type and subtype combinations in the settlement file

Find out more about these two related fields in the settlement file and Sales and return report, that provide the accounting context of a transaction.

Dunning and collection for open balances

Here we outline what the dunning process is, the standard timeline for this process, answer FAQs and explain the key details from the payment reminder and dunning letter.

Sales and returns report

Here you will find a monthly overview of the status of all of your sales, returns and manual refunds.

Article assortment category examples

The following detailed examples will give you an overview of which product categories articles belong to.

How to contact Accounting

Find our who to reach out to about specific accounting related topics

Fraud prevention

For partners using self-fulfilment, here's what to do if Zalando's Fraud Screening team reaches out to you about an order.

The Single Seller contract - video guides

Here you can find a series of videos breaking down and explaining different aspects of your contract and how it works.

Update your bank and billing information in zDirect

Learn how to quickly update your bank account and billing mode in zDirect to ensure you get paid correctly.