- Partner Program
Resolve customer issues
Learn about the role of Customer Care (CuCa) and how to resolve customer issues, including returns, refunds, reclamations and invoices, together.
- Article
- Login required
Introduction to Customer Care (CuCa)
An overview of Zalando's Customer Care (CuCa), the reasons why partners and CuCa might be in contact and how partners can communicate with CuCa.
- Article
- Login required
Customer Care FAQs - ZFS partners
For partners using ZFS, here are some frequently asked questions about common requests from customers through Zalando's CuCa
- Article
- Login required
Customer Care FAQs - Non-ZFS partners
For partners who do not use ZFS, here are some frequently asked questions about common requests from customers through Zalando's CuCa
- Article
- Login required
Product recall process
The Zalando product recall process occurs when an article/SKU must be recalled due, but not limited, to safety issues and product defects.
- Article
- Login required
How to report incidents that affect customer orders
This article will help you understand the importance of proactively informing Zalando about any issues that might affect orders that a customer has placed and are fulfilled by a partner.