Onboard with Zalando

Welcome to Zalando Partner University!

You’ll find an overview of the new University knowledge portal, what it is, how to navigate it and where to find your key support tools.

Zalando Partner Login - FAQs and support links

In this article you will find a set of FAQs and links to Partner Care support regarding the Partner Login. If you still don’t find what you’re looking for, please contact the relevant support team for the platform you are trying to access.

How to log into Zalando Partner University

Learn how to log in with zDirect or Connected Retail credentials and solve any access issues.

The integration process

Here we give you a detailed insight into all the necessary steps that you have to complete to connect your individual shop(s) to our platform as quickly as possible

The platform access and integration fees

Find here the details of the updated fee structure and Marketplace service fees for retailers and service providers.

The Extended Producer Responsibility (EPR) obligations in Germany

All partners selling in Germany must ensure that they provide their German EPR number to Zalando. Find out how to request it below.

The Extended Producer Responsibility (EPR) obligations in Austria

Read more about the EPR regulations in Austria / Neue Pflichten unter der erweiterten Herstellerverantwortung (Extended Producer Responsibility, EPR) in Österreich

What are the Extended Producer Responsibility (EPR) obligations in France?

Find out about the EPR guidelines in France and what you need to do to comply.

Connected Retail Product Safety overview

This video takes you through the product safety regulations Zalando and our partners must adhere to.

Connected Retail: Quality Assurance manual

The purpose of the Quality Assurance manual is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage.

Connected Retail Product Safety and Quality Questionnaire

The Product Safety questionnaire must be completed as a mandatory step for all new partners onboarding to the platform.

What is France’s anti-waste law and what do I need to do as a Connected Retail partner?

Find out who is impacted by the new anti-waste (AGEC) law in France and what steps you need to take to comply with it.

How to start article creation

Here you’ll find information about how to fill in the Partner Master Data document so you can start creating articles

Article management processes and contact details

If you need to reach out to Zalando about any of your live articles on the platform, please find the template and/or information you need to provide here

How to create articles on Zalando

Here we outline how you can create articles using zDirect, what information is required and when you can request support with creating articles to sell on Zalando.

How to correct rejected articles

Here you’ll find the most common reasons for article rejections and how to to solve them.

Article status codes: What they mean and how to resolve them

Here you can find the most common article status codes, what they mean and what actions to take when you see them.

Seasonality on Zalando

Here you'll find the information about Zalando seasonal timeline and how to tag your articles.

Sizing on Zalando

You will find some more information on how we approach sizing at Zalando.

Adding brand information to your zDirect account

Everything you need to know to add new brands, sizes and silhouettes to your zDirect account.

CR Order Quality Assurance (QA) requirements

In Q1 2024, Zalando rolled out quality checks by means of test orders for Connected Retail partners in order to review their ongoing compliance with the established Order Quality Assurance requirements. Below you will find the current list.

Order Quality Assurance FAQs

Find all the most frequently asked questions about QA requirements answered below.

Order Quality Assurance (QA) requirements explained

Here you'll find the Order QA requirements with more details and examples.

The Customer Experience Model (CXM) KPIs - an overview

The Customer Experience Model (CXM) is a set of KPIs for partners to evaluate and steer their operational performance on a country level.

CXM KPI targets

An overview of the CXM KPI targets.