- Connected Retail
Onboard with Zalando
Onboard to Connected Retail with guides on how to get access to the platform, add articles through the CR tools, understand its features, and launch your store on Zalando.
Pre-onboarding
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Welcome to Zalando Partner University!
You’ll find an overview of the new University knowledge portal, what it is, how to navigate it and where to find your key support tools.
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Partner Care: support and contact
This article contains the contact details for Partner Care support, as well as a summary of the topics they can help you with.
- Article
Zalando Partner Login - FAQs and support links
In this article you will find a set of FAQs and links to Partner Care support regarding the Partner Login. If you still don’t find what you’re looking for, please contact the relevant support team for the platform you are trying to access.
Stage 1: Access
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The integration process
Here we give you a detailed insight into all the necessary steps that you have to complete to connect your individual shop(s) to our platform as quickly as possible
- Article
- Login required
The platform access and integration fees
Find here the details of the updated fee structure and Marketplace service fees for retailers and service providers.
- Article
The Extended Producer Responsibility (EPR) obligations in Germany
All partners selling in Germany must ensure that they provide their German EPR number to Zalando. Find out how to request it below.
- Article
- Login required
The Extended Producer Responsibility (EPR) obligations in Austria
Read more about the EPR regulations in Austria / Neue Pflichten unter der erweiterten Herstellerverantwortung (Extended Producer Responsibility, EPR) in Österreich
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What are the Extended Producer Responsibility (EPR) obligations in France?
Find out about the EPR guidelines in France and what you need to do to comply.
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Connected Retail Product Safety overview
This video takes you through the product safety regulations Zalando and our partners must adhere to.
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Connected Retail: Quality Assurance manual
The purpose of the Quality Assurance manual is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage.
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Connected Retail Product Safety and Quality Questionnaire
The Product Safety questionnaire must be completed as a mandatory step for all new partners onboarding to the platform.
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What is France’s anti-waste law and what do I need to do as a Connected Retail partner?
Find out who is impacted by the new anti-waste (AGEC) law in France and what steps you need to take to comply with it.
Stage 2: Article mapping
- Article
- Login required
How to start article creation
Here you’ll find information about how to fill in the Partner Master Data document so you can start creating articles
- Article
- Login required
Article management processes and contact details
If you need to reach out to Zalando about any of your live articles on the platform, please find the template and/or information you need to provide here
- Article
- Login required
How to create articles on Zalando
Here we outline how you can create articles using zDirect, what information is required and when you can request support with creating articles to sell on Zalando.
- Article
- Login required
How to correct rejected articles
Here you’ll find the most common reasons for article rejections and how to to solve them.
- Article
- Login required
Article status codes: What they mean and how to resolve them
Here you can find the most common article status codes, what they mean and what actions to take when you see them.
- Article
- Login required
Seasonality on Zalando
Here you'll find the information about Zalando seasonal timeline and how to tag your articles.
- Article
- Login required
Sizing on Zalando
You will find some more information on how we approach sizing at Zalando.
- Article
- Login required
Adding brand information to your zDirect account
Everything you need to know to add new brands, sizes and silhouettes to your zDirect account.
Stage 3: Final revision and go-live
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CR Order Quality Assurance (QA) requirements
In Q1 2024, Zalando rolled out quality checks by means of test orders for Connected Retail partners in order to review their ongoing compliance with the established Order Quality Assurance requirements. Below you will find the current list.
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Order Quality Assurance FAQs
Find all the most frequently asked questions about QA requirements answered below.
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Order Quality Assurance (QA) requirements explained
Here you'll find the Order QA requirements with more details and examples.