Zalando Partner Login - FAQs and support links

In this article you will find a set of FAQs and links to Partner Care support. If you still don’t find what you’re looking for,  please contact the relevant support team for the platform you are trying to access, using the links below:

• zDirect (including ZMS Ad Manager for Partner Program)

• ZMS Ad-Manager (Self-Service) for Wholesale

• Connected Retail Tool (CRT) and Connected Retail Management Tool (CRMT)

• Brand Homes 

• Retail Center

• Zalando Partner University

Zalando Partner Login is a Single Sign On (SSO) solution (powered by Okta) for multiple partner-facing applications at Zalando. All applications* connected with Zalando Partner Login will share the following:

• Login credentials: Same username and password (and multi-factor settings, if enabled) will work across all connected applications.

• Login session: If you have access to more than one partner application connected to Zalando Partner Login, you will not have to log in to each of them individually every time. If you have a running session on one application, you will be automatically logged in to the other application.

Definition

The term application refers to zDirect, Connected Retail tools and Brand Homes.

No, you’ll only be granted access to the applications you can already access. They will be visible on the Zalando Partner Login dashboard.

The activation here refers to the process of setting a new password for your account. For security reasons, we did not migrate your existing passwords from the applications into Zalando Partner Login. Please click the Activate account button in the email you received to start the password reset process and gain access to the applications.

Yes, if you were able to access any of the applications before, your account is still active. If you haven’t received any emails with the Activate button, you can still go to this link and reset your password to continue using your account.

Apart from the first login - where we ask you to set up a new password - your login process will not change. The only difference will be the look of the login screen. You’ll be able to continue using the same application links and URLs. 

When you are not logged in, the application will show you the Zalando Partner Login sign-in page and on successful login, you’ll go to the same application’s home page.

The Zalando Partner Login dashboard is a default home page (after login) that you’ll see if you did not reach the login screen via any of the applications. Apart from logging in after resetting your password, you’re not likely to go via the dashboard to access an application.

The dashboard contains icons for all Zalando applications you have access to. If you do reach this dashboard, you can simply click on one of these icons to go to the desired application.

Please reach out to the respective Partner Care team for the platform you are trying to access, using the following options:

• zDirect

• Connected Retail Tool (CRT) and Connected Retail Management Tool (CRMT)

• Brand Homes

• Retail Center

• Zalando Partner University

Multi-factor authentication (MFA) provides a secure way of accessing your account by reducing the risk of identity theft, even if your password is compromised. We provide multiple options for you to enable a security method including biometrics and push notifications to your phone.

If you see the Skip this step button at the bottom of this screen, then this setting is optional for you. If you do not see the option to skip, then we might have identified you as someone having access to sensitive data in our applications. You’ll then be required to choose one of the security methods in order to proceed.