Accounting and fees

Marketplace Service fees valid until end of 2025

Learn about your current Marketplace Service fees, effective until 31 December 2025. This includes standard and reduced rates for different fulfilment models.

Your base fee explained

In this article we'll provide you information on what the Platform base fee is, how it is charged and more.

Your Payment Service fee explained

Here we explain the Payment Service fee: what it is, where you can find the total aggregated and how it’s calculated.

Benefit from our incentive scheme

Find out more about our incentive scheme which is focussed on more sustainable fashion and increased customer convenience.

Type and subtype combinations in the settlement file

Find out more about these two related fields in the settlement file and Sales and return report, that provide the accounting context of a transaction.

Secure Data Transmission with the SFTP Setup

Here you'll find how to ensure secure data transfers with Zalando through the SFTP and SSH Key Authorization.

Sales and returns report - Connected Retail

Here Connected Retail partners will find a monthly overview of the status of all of your sales, returns and manual refunds

Dunning and collection for open balances

Here we outline what the dunning process is, the standard timeline for this process, answer FAQs and explain the key details from the payment reminder and dunning letter.

Answers to the most frequently asked questions

Find here the most recurring questions about Connected Retail, from billing to upper order limit.

Fraud prevention

For partners using self-fulfilment, here's what to do if Zalando's Fraud Screening team reaches out to you about an order.

How to contact Accounting

Find our who to reach out to about specific accounting related topics

The Single Seller contract - video guides

Here you can find a series of videos breaking down and explaining different aspects of your contract and how it works.

Single Seller Model FAQs

Find some of the most frequently asked questions about our Single Seller Model answered here.

What is the Single Seller Model and what does it mean for me?

An overview of all of the key points in the change to the Single Seller Model.