Zalando Return Solutions (ZRS)

Introduction to Zalando Return Solutions (ZRS)

Zalando Return Solutions (ZRS) is our return service for Zalando’s Partner Program partners. Customise the solution to your needs by choosing between Pure and Plus.

ZRS FAQs

In this article we have collected and answered frequently asked questions all about Zalando Return Solutions (ZRS).

How the ZRS Plus return process works

This article gives you an overview of the ZRS plus process.

How the ZRS Pure return process works

This article will explain how the ZRS Pure return process works

ZRS Pure - Returned items report

This article contains everything you need to know about the weekly ZRS Pure Returned items report.

Understanding your Zalando Return Solutions invoice

Here's a breakdown of your ZRS Pure and ZRS Plus invoices and itemised statements.

How to contact the Zalando Return Solutions team

This article explains how to contact the ZRS team most efficiently.

How to read outbound Zalando Return Solutions Pure parcel labels

Learn about the picking and shipping labels on your consolidated return parcels from ZRS Pure.