Zalando Return Solutions (ZRS)

Introduction to Zalando Return Solutions (ZRS)

Zalando Return Solutions (ZRS) is our return service for Zalando’s Partner Program partners. Customise the solution to your needs by choosing between Pure and Plus.

How the ZRS Plus return process works

This article gives you an overview of the ZRS plus process.

ZRS Pure: Process flow and upcoming data changes

Learn how the Zalando Return Solutions (ZRS) Pure service processes customer returns, from order fulfilment to shipping back to your warehouse, including details on the upcoming API.

ZRS Pure - Returned items report

This article contains everything you need to know about the weekly ZRS Pure Returned items report.

Understanding your Zalando Return Solutions invoice

Here's a breakdown of your ZRS Pure and ZRS Plus invoices and itemised statements.

How to contact the Zalando Return Solutions team

Learn how to submit and manage support requests to get fast help from our returns experts.

How to read outbound Zalando Return Solutions Pure parcel labels

Learn about the picking and shipping labels on your consolidated return parcels from ZRS Pure.