Zalando Return Solutions (ZRS)

Introduction to Zalando Return Solutions (ZRS)

Zalando Return Solutions (ZRS) is our return service for Zalando’s Partner Program partners. We handle your returns, while you benefit from reduced costs and your customers enjoy a frictionless shopping experience.

ZRS FAQs

In this article we have collected and answered frequently asked questions all about ZRS.

How the ZRS Plus return process works

This article gives you an overview of the ZRS plus process.

How the ZRS Pure return process works

This article will explain how the ZRS Pure return process works

ZRS Pure - Returned items report

This article contains everything you need to know about the weekly ZRS Pure Returned items report.

How to switch from ZRS Pure to another logistics setup?

This article explains how to switch from ZRS Pure to another logistics setup.

Everything you need to know about the ZRS invoice

Learn more about the ZRS Pure and the ZRS Plus invoices.

How to contact the ZRS team

This article explains how to contact the ZRS team most efficiently.

How to read outbound ZRS Pure parcel labels

This article will help our Zalando Return Solutions (ZRS) Pure partners in Spain better understand the labels on the returned boxes you receive from ZRS Pure.