How to read outbound Zalando Return Solutions Pure parcel labels

This article helps you understand the labels on the consolidated return boxes you receive via Zalando Return Solutions (ZRS) Pure. We'll explain the information on both Picking Labels and Shipping Labels for partners with return addresses in Spain (ES) and outside Spain.

ZRS partners receive all your customer-returned articles  consolidated and shipped back to you, typically every 7 to 12 days (depending on your contract).

For return addresses in Spain, each box will have two labels: the Picking Label and the Shipping Label

This label is used during the sorting process in the Zalando return centre. It contains:

• Partner name: This is the name associated with the articles (can be the store name, brand or business entity).

• Internal Zalando barcode: This is for internal Zalando processing and requires no action from you.

• Zalando Parcel ID: This is the unique box identifier. You’ll find this code in your ZRS Pure Returned Items Report.

The Shipping Label is created when the parcel is ready to be sent from the Zalando return centre to your return address. The format of the label depends on your return address location.  

• If your return address is in Spain, the shipping label will follow this format:

• If your return address is outside of Spain, the shipping label will follow this format:

Both Spanish and non-Spanish labels include:

1. Address of the sender: This is the address where the parcel is shipped from (the ZRS Processing Site/Return Centre).

2. Address of the recipient: This is your return address, as specified in your zDirect onboarding: Account setup. Please ensure this address is up-to-date and accurate to avoid misrouting parcels.

3. Parcel tracking ID (Pedido/REF): This is the reference number you can use to track your parcel. 

4. Weight (Peso): This is the weight of the parcel.

For all other markets, each box will have one shipping label:

This label includes:

1. Address of the sender: The address where the parcel is shipped from (the ZRS Processing site). 

2. Address of the recipient: Your return address, as specified in your zDirect onboarding: Account setup. Please ensure this  address is up-to-date and accurate to avoid misrouting parcels.

3. Parcel tracking ID (Pedido/REF): The reference number you can use to track your parcel. 

4. Weight (Peso): The weight of the parcel.

You can check the location of the parcel before it arrives at your site.

• Copy the Parcel Tracking ID from your ZRS Pure Returned Items Report.

• Search for it on the transportation company's website:

  • Celeritas: If your return address is in Spain.

  • GLS: If your return address is located outside Spain.

  • DHL: For parcels related to markets outside of Spain (Except ES).

As mentioned above, t's essential that your return address in your zDirect Business Profile is always accurate and up-to-date, as we use this information to automatically route your returned articles back to you.

You can find out how to update your return address in the zDirect onboarding: Account setup article.

• Tracking: You can track the parcel using the Parcel Tracking ID on the specific carrier website (Celeritas, GLS, or DHL).

• Address: Keep your return address accurate in your zDirect Business Profile to ensure all your returns are routed correctly.

• ZRS Pure Report: The Zalando Parcel ID and Parcel tracking ID are both available in your ZRS Pure Returned Items Report.

If you have any queries about the labels, please reach out to the ZRS team via our support form on ZPU. Please select the Topic: ZEOS Logistics and the Request Type:General Information/Questions.Then the subtopic: ZRS Parcel Label.