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Returns
Make returns perfectly seamless
WHO ARE WE
Returns. Handled your way.
Pure or Plus. Two services that optimise the entire returns process. Make returns more economical for you. More seamless for customers.
- ~5days to get returns back online for resale
- 14markets
- 20return centres
- 4enabled integrators
LEVEL UP YOUR BUSINESS
Wow customers and save on logistics
In 2024, our customers’ changing rooms are in their homes. With returns solutions we take the hassle out of returns, help you cut down on costs and maximise customer satisfaction.
One box
Wow your customers with one box returns. And save on logistics costs.
Quick resale
Reimburse your customers quickly. Get stock back online with speed.
Outsource
Let us take care of quality inspections, refurbishment and return-related customer queries.
Data-driven
Refurbishment helps you reduce waste and costs.
our benefits
What makes Returns so good
One box. Saves time. Saves money.
Average return rates are around 50%. It’s important to get it right.
Our one box approach allows for consolidated return shipments. See logistics costs drop by up to 15%.
Add speed to the equation
Reimburse your customers quickly.
Get stock back online with speed. Sell out before the season ends.
Once you’re in, easily unlock returns solutions in new markets.
Streamlined by technology.
Clearly see the status and location of your products at every stage of the return journey.
Enable data-driven assortment steering with insights on return reasons and return & resale rates.
Easier returns. Happier customers.
Local preferences sorted. We ensure customers can make returns how they want.
Tap into our robust network of 20 returns and 3 refurbishment centres.
How it works
Decide how you handle returns with Pure or Plus
With Return Pure returns go to your warehouse
Returns get consolidated into a single shipment that goes back to your warehouse. You keep fulfilling these items to the next customer.
With Return Plus we deal with them for you
Returns are stored in our fulfilment centres, ready to be fulfilled by us for your next customer on Zalando. Never deal with returns in your warehouse again.
Returns in one box
Customers use a single box and return label for all Zalando articles. They send it to our local returns centre.
We handle the return
For Pure, we receive and process the return, including basic refurbishment. For Plus, we manage full refurbishment.
We trigger the reimbursement.
We trigger the reimbursement. If any quality clarifications are needed, our Customer Care team manages it.
Pure & Plus items returns
For Pure, we send returns back to your warehouse in consolidated shipments. For Plus, we store returns in one of our fulfilment centres, all set for quick fulfilment when the next customer orders.
