Introduction to Zalando Return Solutions (ZRS)

Zalando Return Solutions (ZRS) is our return service for Zalando’s Partner Program partners. We handle your returns, while you benefit from reduced costs and your customers enjoy a frictionless shopping experience. We offer two distinct services:  ZRS Pure and ZRS Plus.

Returns get consolidated into a single shipment that goes back to your warehouse. You keep fulfilling these items to the next customer.

Returns are stored in our fulfilment centres, ready to be fulfilled by us for your next customer on Zalando. Never deal with returns in your warehouse again.

• Save up to 15% on logistics costs

• 14 markets enabled

• 20 return centres

• 9¹ enabled integrators.

• Our one box approach allows customers to make consolidated return shipments. See logistics costs drop by up to 15%. 

• We ensure you meet customer convenience expectations. Reduce the time spent on monitoring your Customer Experience Model (CXM) KPI’s. 

• Speedy customer support. We resolve an avg. 90% of return queries within 24 hours. 

• Reimburse your customers quickly. Build trust with your shoppers. 

• Get stock back online with speed. Secure a fast resale. 

• Once you’re live with our returns solution, expand to new markets fast.

• Clearly see the status and location of your products at every stage of the return journey.

• Enable data-driven assortment steering with insights on return reasons and return & resale rates.

• Leverage returns data to automatically enable Size Flags for items that are processed and stored in our warehouses. 

1. The customer can return your articles together with other Zalando articles in one single box.

2. All returned articles are sent to one of Zalando’s return centres, where articles are received, inspected, and the customer reimbursement is triggered.

3. We consolidate the received returns and send them to your warehouse.

ZRS Pure is currently available in Spain, Denmark, Sweden and Finland to partners using Own Fulfilment and/or our Shipping solution.

1. The customer can return your articles, together with other Zalando articles in one single box.

2. All returned articles are sent to one of Zalando’s return centres, where articles are received, inspected, and the customer reimbursement is triggered. They are then forwarded to a Zalando fulfilment centre.

3. Once the articles have arrived at one of our fulfilment centres, they are available online for resale. They remain stored here until the next outbound order, which will be fulfilled by Zalando.

ZRS Plus is currently available to all partners in 14 markets: DE, AT, FR, BE, NL, LU, IT, ES, SE, FI, DK, PL, CZ, IE.

• If you are interested in leveraging one or more of Zalando’s logistics services, please reach out to your known point of contact, or get in touch via the support form. Please select topic: ZRS, and request type: General question.

Zalando Return Solutions (ZRS) is one of three, modular solutions that fall under Zalando Logistics Solutions. For a quick introduction to our Shipping and Returns solutions, and how you can combine the three for the perfect fit, watch the video below.