Introduction to Zalando Return Solutions (ZRS)

Zalando Return Solutions (ZRS) is our return service for Zalando’s Partner Program partners. Customise the solution to your needs by choosing between Pure and Plus.

Updated November 18, 2024


Introducing Zalando Return Solutions (ZRS)

Zalando Return Solutions (ZRS) is our return service for Zalando’s Partner Program partners. We handle your returns, while you benefit from reduced costs and your customers enjoy a frictionless shopping experience. We offer two distinct services:  ZRS Pure and ZRS Plus.

Zalando Return Pure: returns go to your warehouse

Returns get consolidated into a single shipment that goes back to your warehouse. You keep fulfilling these items to the next customer.

Zalando Return Plus: returns come to our fulfilment centres

Returns are stored in our fulfilment centres, ready to be fulfilled by us for your next customer on Zalando. Never deal with returns in your warehouse again.

Important

It’s not possible to use either ZRS Plus or ZRS Pure alongside your own return handling in the same market.

Key Figures

  • Save up to 15% on logistics costs

  • 14 markets enabled

  • 20 return centres

  • 9¹ enabled integrators.

How ZRS can benefit you

Easier returns. Happier customers. Reduced costs

  • Our one box approach allows customers to make consolidated return shipments. See logistics costs drop by up to 15%. 

  • We ensure you meet customer convenience expectations. Reduce the time spent on monitoring your Customer Experience Model (CXM) KPI’s. 

  • Speedy customer support. We resolve an avg. 90% of return queries within 24 hours. 

Add speed to the equation

  • Reimburse your customers quickly. Build trust with your shoppers. 

  • Get stock back online with speed. Secure a fast resale. 

  • Once you’re live with our returns solution, expand to new markets fast.

Streamlined by technology

  • Clearly see the status and location of your products at every stage of the return journey.

  • Enable data-driven assortment steering with insights on return reasons and return & resale rates.

  • Leverage returns data to automatically enable Size Flags for items that are processed and stored in our warehouses. 

How it works in three simple steps:

ZRS Pure:

  1. The customer can return your articles together with other Zalando articles in one single box.

  2. All returned articles are sent to one of Zalando’s return centres, where articles are received, inspected, and the customer reimbursement is triggered.

  3. We consolidate the received returns and send them to your warehouse.

ZRS Pure is currently available in Spain, Denmark, Sweden and Finland to partners using Own Fulfilment and/or our Shipping solution.

ZRS Plus:

  1. The customer can return your articles, together with other Zalando articles in one single box.

  2. All returned articles are sent to one of Zalando’s return centres, where articles are received, inspected, and the customer reimbursement is triggered. They are then forwarded to a Zalando fulfilment centre.

  3. Once the articles have arrived at one of our fulfilment centres, they are available online for resale. They remain stored here until the next outbound order, which will be fulfilled by Zalando.

ZRS Plus is currently available to all partners in 14 markets: DE, AT, FR, BE, NL, LU, IT, ES, SE, FI, DK, PL, CZ, IE.

Ready to get started? Get in touch, and let's talk:

  • If you are interested in leveraging one or more of Zalando’s logistics services, please reach out to your known point of contact, or get in touch via the support formPlease select topic: ZRS, and request type: General question.

Combining our Logistics Solutions 

Zalando Return Solutions (ZRS) is one of three, modular solutions that fall under Zalando Logistics Solutions. For a quick introduction to our Shipping and Returns solutions, and how you can combine the three for the perfect fit, watch the video below. 


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    Integration with both services is possible via Tradebyte, Baselinker, ChannelEngine, Commercus, Koongo, Magic Store, Rithum, Teknosis, Tradebyte, Sello and for partners who are currently live via Direct integration. Expansion into new markets via other approved integrators is possible, but might affect the time to go live. Please reach out to logisticssolutions@zalando.de if you have any questions about approved integrators.