Welcome to Zalando Partner University!

Welcome to the new Zalando Partner University!

This guide provides an overview of the revamped platform and how you can make the most of the optimised navigation experience.

If you need to raise or manage your support requests, you’ll find instructions on how to do it from the old Zalando Partner University until the support module becomes available on the new experience.

As the login system for Zalando Partner University is the same as for zDirect or the CR tools, you can use the same credentials. Furthermore, you won’t have to log in again when switching from one tool to another.

1. We’ve developed a new content structure, which allows you to easily find articles relevant to you in the following categories: 

• Start: This public section provides an introduction to our platform, our services, as well as our onboarding process

• Articles: Find out everything you need to know to onboard and manage your articles

• Logistics: Manage customer orders and returns through your preferred logistics solution or learn more about other logistics options

• Growing your business: Learn how to analyse your performance or to optimise your assortment and find out new ways to elevate your business

• Account: You’ll find here more information about payments, how to manage your account or get in touch with Partner Care.

2. If you hover over University in the header (top-left corner), you’ll see the same categories without having to scroll down.

3. Are you doing business on both Partner Program and Connected Retail? If so, you can easily switch between the content relevant to each business in two different places: on the homepage or in the header drop down menu (see screenshots below).

Switch business models from the homepage…

… or from the drop-down menu.

In any case, the content will be tailored to your current partnership model(s).

4. We’ve also enriched the News section, which will contain key information and enablement material about product updates, events and webinars.

5. Two new sections (‘Featured articles’ / ‘Introduction to …’) list the most relevant articles or hot topics for you, such as Getting started with Article onboarding.

6. Do you need to access zDirect or the Connected Retail tools? Go to Tools to switch easily to your requested tool without having to log in again.

7. Last, you’ll find out that all articles have been restructured for easier reading, along with new sections, such as Related articles, or Find out more.

The search experience has been enhanced to ensure you can access all articles with fewer clicks.

The search bar is now prominently located in the homepage header, making it more visible.

Additionally, it is accessible from the main header, featuring a clear and conspicuous search box.

On the search results page, you can view articles related to your keywords. You'll find articles tagged by partnership model and whether articles are public or login only.

You can view the first seven articles related to your results. To see additional articles, simply browse through the additional result pages.

You're also able to filter by partnership model, so that you can only see those results relevant to you:

From now on you will be able to send a new request or access your requests overview from the ‘Support’ tab directly.

If you have any questions, you can reach out to the support teams using our contact form. You’ll find this when navigating to Support and then selecting send a support request from the drop-down.

You can also find a link to the support form at the bottom of every major category page on ZPU.

To manage your support requests, select My requests from the drop-down.

This page provides you with a view of all communications that have happened between you and the partner support specialists.

Here you can also switch between your open and closed requests. As well as create a new request: 

For partners who have completed their onboarding and have gone live on Zalando, there is an additional live chat support option.

During working hours, (Mon-Fri, 08.00-20.00) you can start chatting with a live specialist.

To find this chat option, you need to be logged in and navigate to either the send a support request or the my requests page and then you’ll find the ‘Chat with an Expert’ tab in the lower right hand corner of these pages.

When you click on it, it will expand into a dialogue box and you can start chatting as soon as you enter what you want to talk about.

Please continue to give us feedback on the articles on Zalando Partner University. At the end of each article you’ll find an opportunity to do so by clicking on the smiling or the frowning face.