Partner Care: support and contact
This article contains the contact details for Partner Care support, as well as a summary of the topics they can help you with.
Connected Retail Partner Care
Our Partner Care team is your first point of contact. Topics that Partner Care can help you with, are:
General information
Account Changes (store name change, address change, return address change)
Reports
Operational Support (eg. updating company contact details, stock buffer, etc.)
Accounting
Please note that our Partner Care support is conducted in English. For that reason, we kindly ask you to reach out to us in English for quick and efficient support allocation.
To submit a request, please select the most relevant topic and request type in the support form and complete each of the fields. Please include as much information as possible related to your request. For example Retailer/Store name, order number(s), EAN(s).
Your request will be processed and answered as soon as possible. Please understand that due to the increased volume of demand, there may occasionally be delays in responding.