Quality Assurance Manual
The Quality Assurance Manual (QAM) includes the latest regulatory and product compliance requirements for the EU and respective markets, ensuring safe and high-quality articles for our customers.
Important
The Quality Assurance Manual (QAM) includes the latest regulatory and product compliance requirements for the EU and respective Zalando markets. The new version 12 will come into effect 1 January 2026. Please find an overview of all updates below.
The continuous growth and success of our platform across our EU markets is based on providing safe and high-quality merchandise to our end consumers. We strive to create a shopping experience based on trust, enabling our customers to enjoy items that are not just fashionable but also of high-quality and safe to use. We recognise our responsibility to protect consumer health, the environment, and the people within our supply chain.
The purpose of the QAM is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage. This includes the latest regulatory and product compliance requirements for the EU and respective sales markets. The manual is an important part of the contractual relationship between us and our partners.
The contractual obligation is to offer an A-grade product that is fit for purpose and free of any defect – this applies to the physical performance, visual, fit, and chemical compliance. All products and their associated packaging supplied to us must always be:
Manufactured in accordance with and conform to all European Union (EU) and legal requirements of our trading territories
Safe when used in a reasonable manner
Consistently meet all quality requirements outlined in our Quality Assurance Manual
Updates in version 12 - effective 1 January 2026
The new version 12 will come into effect 1 January 2026. These changes and updates clarify existing processes to make sure our instructions and policies are clear and you remain compliant on Zalando. Please see the full overview below:
Version 11 will remain online until 1 January 2026.
Important
For partners selling in Czechia: Jewellery with non-precious metals is now available on www.zalando.cz
Precious metals are: Gold, silver, platinum, palladium, iridium, rhodium, ruthenium and osmium.
Non-precious metals are: (Stainless) steel, brass, aluminium, bronze, titanium etc.
Compliant terms are e.g. gold-coloured, gold-plated, gold-toned. Please refer to section 4.6 of the Quality Assurance Manual.
Download (as PDF files available in the download section, attached to this article):
Zalando SE Quality Assurance Manual version 12
Zalando SE Quality Assurance Manual version 11
Annex 1 Zalando Restricted Substance List (RSL) version 12
Find out more about product safety regulations:
If you have any questions, please reach out to us using the support form; select category: Product safety, and request type: General questions.
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