Product safety and quality questionnaire

Products planned to sell via Zalando must be safe, legal and fit for purpose at all times. 

As a mandatory step of your partner onboarding for new partners, or internationalisation and scope revision for existing partners, we ask you to fill out the Product safety and quality questionnaire within three business days of the contract signature. 

Please find the questionnaire here.

Your answers will enable us to assess the safety of the products you want to sell on Zalando against EU legislation and the Zalando Partner Program Quality Assurance manual.

If any issues are identified, you will receive feedback on compliance gaps along with guidance on required corrective actions to proactively improve safety as the basis for a successful and long lasting partnership.

Please consider that it will take 15 - 25 minutes to complete this questionnaire. It's not possible to save an incomplete version, so please make sure you have enough time to finish it. 

The questions will require knowledge on the Product safety and compliance set up of your company. Therefore we recommend an employee responsible for product compliance to fill out this form.  

The Product safety questionnaire is divided into four sections: 

1. General questions about your company  contact person and legal EU entity

2. Questions on general product compliance framework 

3. Specific compliance questions about the commodity groups you will onboard with us 

4. Questions on supply chain and compliance management in your company

After assessing your responses, we will update you about the approval status. If you have any questions, please reach out to the Zalando Product safety team here.