Join Connected Retail

Get to know: Zalando’s Connected Retail

Discover the advantages of joining the Zalando Connected Retail program.

Platform rules

Find the current version of the Platform rules here to view or download.

How can partners make a formal complaint to Zalando?

This is how Zalando partners can submit an official complaint. Zalando customers should by no means submit complaints through this form, and should reach out to customer support instead.

Zalando Return Solutions Plus (ZRS+): Introduction and FAQs

Discover Zalando Returns Solution Plus (ZRS+), how is it different from ZRS Pure, and lists out some frequently asked questions related to ZRS+.

Zalando Brand Homes

Find out how you can request this free service offered by Zalando to best showcase your brand.

ZRS Pure

Find out about Zalando Return Solutions (ZRS), our frictionless return service that can reduce return costs and complications for our partners and customers.

The Zalando logistics providers: an overview

Please find here an overview of the Logistics providers per country.

Merchant financing

Merchant financing is a product offered by trusted third-party providers that Zalando has partnered with. Partners can boost your cash flow and get ahead with fast and fair capital.