Join Connected Retail
Find out more about Connected Retail's rules, requirements, and the additional services we offer, such as marketing and logistics.
Introduction to Connected Retail
Platform rules
Platform Rules
Find the current version of the Platform Rules here to view or download.
How can partners make a formal complaint to Zalando?
This is how Zalando partners can submit an official complaint. Zalando customers should by no means submit complaints through this form, and should reach out to customer support instead.
Zalando's Code of conduct
This Code of conduct provides principles to guide Zalando and our partners in our joint effort to grow our businesses in a fair and sustainable way globally.
Platform services
Zalando Return Solutions Plus (ZRS+): Introduction and FAQs
Discover Zalando Returns Solution Plus (ZRS+), how is it different from ZRS Pure, and lists out some frequently asked questions related to ZRS+.
Zalando Brand Homes
Find out how you can request this free service offered by Zalando to best showcase your brand.
ZRS Pure
Find out about Zalando Return Solutions (ZRS), our frictionless return service that can reduce return costs and complications for our partners and customers.
The Zalando logistics providers: an overview
Please find here an overview of the Logistics providers per country.
Merchant financing
Merchant financing is a product offered by trusted third-party providers that Zalando has partnered with. Partners can boost your cash flow and get ahead with fast and fair capital.