Accounting and payments

How to contact Accounting

Find our who to reach out to about specific accounting related topics

Fraud prevention

For partners using self-fulfilment, here's what to do if Zalando's Fraud Screening team reaches out to you about an order.

The Single Seller contract - video guides

Here you can find a series of videos breaking down and explaining different aspects of your contract and how it works.

Single Seller Model FAQs

Find some of the most frequently asked questions about our Single Seller Model answered here.

What is the Single Seller Model and what does it mean for me?

An overview of all of the key points in the change to the Single Seller Model.

Important information about tacit acceptance - Single Seller Model

Disclaimer: Please disregard this article if you have already signed the Single Seller contract.

Updating your bank account and billing information in zDirect

Find out how to updates your bank account information in zDirect.

How payments to partners work

Here is everything you need to know about your payment cycle, what you can expect to receive and how to understand your documentation, invoices and fees..

How manual refunds work

Here we detail how manual refunds can occur, how you can track them and what Zalando does to mitigate against fraudulent refund claims.

Type and subtype combinations in the settlement file

Find out more about these two related fields in the settlement file and Sales and return report, that provide the accounting context of a transaction.

Payment Service fee

Here we explain the Payment Service fee: what it is, where you can find the total aggregated and how it’s calculated.

Your Platform base fee explained

In this article we'll provide you information on what the Platform base fee is, how it is charged and more.

Dunning and collection for open balances

Here we outline what the dunning process is, the standard timeline for this process, answer FAQs and explain the key details from the payment reminder and dunning letter.

Sales and returns report

Here you will find a monthly overview of the status of all of your sales, returns and manual refunds.

Brand partner - Partner Program compensation rates

Here you'll find the compensation rates for brands and distributors selling on Zalando.

Partner Program: Product category examples

The following detailed examples will give you an overview of which product categories articles belong to.

Retailer - Partner Program compensation rates

Here you'll find details of the compensation rates for retailers / service providers selling on Zalando.

Brands and distributors - Marketplace service fees

Details of the fee structure and Marketplace service fees for brands and distributors.

Retailers and service providers - Marketplace service fees

Details of the fee structure and Marketplace service fees for retailers and service providers.