- Connected Retail
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Accounting and payments
Learn how payments and refunds work, as well as all about compensation rates, and the fee structure of your Zalando account.
Accounting
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Fraud prevention
For partners using self-fulfilment, here's what to do if Zalando's Fraud Screening team reaches out to you about an order.
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How to contact Accounting
Find our who to reach out to about specific accounting related topics
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The Single Seller contract - video guides
Here you can find a series of videos breaking down and explaining different aspects of your contract and how it works.
- Article
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Single Seller Model FAQs
Find some of the most frequently asked questions about our Single Seller Model answered here.
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What is the Single Seller Model and what does it mean for me?
An overview of all of the key points in the change to the Single Seller Model.
Payments and fees
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How payments to partners work
Here is everything you need to know about your payment cycle, what you can expect to receive and how to understand your documentation, invoices and fees..
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How manual refunds work
Here we detail how manual refunds can occur, how you can track them and what Zalando does to mitigate against fraudulent refund claims.
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Type and subtype combinations in the settlement file
Find out more about these two related fields in the settlement file and Sales and return report, that provide the accounting context of a transaction.
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Secure Data Transmission with the SFTP Setup
Here you'll find how to ensure secure data transfers with Zalando through the SFTP and SSH Key Authorization.
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Sales and returns report - Connected Retail
Here Connected Retail partners will find a monthly overview of the status of all of your sales, returns and manual refunds
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Dunning and collection for open balances
Here we outline what the dunning process is, the standard timeline for this process, answer FAQs and explain the key details from the payment reminder and dunning letter.
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Answers to the most frequently asked questions
Find here the most recurring questions about Connected Retail, from billing to upper order limit.
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Payment Service fee
Here we explain the Payment Service fee: what it is, where you can find the total aggregated and how it’s calculated.