Accounting and payments

Fraud prevention

For partners using self-fulfilment, here's what to do if Zalando's Fraud Screening team reaches out to you about an order.

How to contact Accounting

Find our who to reach out to about specific accounting related topics

The Single Seller contract - video guides

Here you can find a series of videos breaking down and explaining different aspects of your contract and how it works.

Single Seller Model FAQs

Find some of the most frequently asked questions about our Single Seller Model answered here.

What is the Single Seller Model and what does it mean for me?

An overview of all of the key points in the change to the Single Seller Model.

Type and subtype combinations in the settlement file

Find out more about these two related fields in the settlement file and Sales and return report, that provide the accounting context of a transaction.

Secure Data Transmission with the SFTP Setup

Here you'll find how to ensure secure data transfers with Zalando through the SFTP and SSH Key Authorization.

Sales and returns report - Connected Retail

Here Connected Retail partners will find a monthly overview of the status of all of your sales, returns and manual refunds

Dunning and collection for open balances

Here we outline what the dunning process is, the standard timeline for this process, answer FAQs and explain the key details from the payment reminder and dunning letter.

Answers to the most frequently asked questions

Find here the most recurring questions about Connected Retail, from billing to upper order limit.

Payment Service fee

Here we explain the Payment Service fee: what it is, where you can find the total aggregated and how it’s calculated.