Connected Retail: Quality Assurance manual
The purpose of the Quality Assurance manual is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage.
The continuous growth and success of Zalando across EU markets is based on providing safe and high-quality merchandise to our end consumers. We strive to create a shopping experience based on trust, enabling our customers to enjoy items that are not just fashionable but also of high-quality and safe to use. Zalando recognizes our responsibility to protect consumer health, the environment, and the people within our supply chain.
The purpose of the Quality Assurance Manual is to ensure that all product safety and product quality requirements are clearly communicated, understood and adhered to by all partners to our mutual advantage. The manual is an important part of the contractual relationship between Zalando and our partners, and is available here.
The contractual obligation is to offer an A-grade product that is fit for purpose and free of any defect to Zalando – this applies to the physical performance, visual, fit, and chemical compliance. All products and their associated packaging supplied to Zalando must always be:
Manufactured in accordance to and conform with all EU and legal requirements of Zalando trading territories.
Safe when used in a reasonable manner.
Consistently meet all quality requirements outlined in our Quality Assurance Manual.
If you have any questions, please reach out to the Product Safety Team here.
Find out more about product safety regulations: