Introduction to Zalando Shipping Solutions (ZSS)

Zalando Shipping Solutions (ZSS) is our cross-border shipping solution. How does it work? When an order comes in, ship your customer-ready parcels to our central facility – and we’ll provide quick, last-mile delivery to your customers across Europe. The benefits? Keep your stock consolidated in your own warehouses. Ship beauty, including dangerous goods. Keep your unique unboxing experience. Always meet local delivery SLA’s. Get the freedom to test new markets and product types without big risks.

3.6 million shipments dispatched

12¹ markets enabled for fashion and beauty

3 injection nodes in Hamburg, Lahr and Verona, with more to come

9 local last-mile carriers

9² enabled integrators

• One contract lets you access our tried and tested last-mile delivery network. Our favourable carrier terms let you save up to 15% on transport costs.

• Go further, faster. Once you’re live, expand to new Zalando markets in ~3 weeks.

• We help you meet Zalando’s customer experience goals, keeping you visible and attracting more shoppers.

• Stay in charge of your brand’s unboxing experience. 

• Set yourself up for success by nailing local delivery and payment expectations.

• Offer one box returns by combining Zalando Shipping with our flexible returns solutions. Keep things ultra convenient for customers.

• Test out new markets or assortment types without big financial risks.

• No baseline fees. Pay only when an order goes into our carrier network.

• Keep stock in your own warehouse. Avoid high storage costs.

1. Upon order, you prepare and forward customer parcels from your warehouse to one of our 3 outbound sorting centres within 48 hours.

2. Our Zalando Shipping team sorts and ships the order using our carrier network.

3. Customers receive their order in their local market quickly and conveniently.

4. You decide how to manage customer returns, by choosing one of our flexible returns solutions. 

Choose from our flexible options, depending on what you sell. Choose to either handle returns yourself, or leverage Zalando Returns Solutions (ZRS) and we’ll deal with them for you. If you choose to leverage ZRS, we process the returns. We trigger the customer reimbursement. You benefit from reduced costs. And customers enjoy a seamless shopping experience. Want to learn more? Head over to the introduction to Zalando Return Solutions (ZRS) article.

If you are interested in leveraging one or more of Zalando’s logistics services, please reach out to your known point of contact, or get in touch via the support form. Please select topic: Interested in one of our services? and request type: Interested in ZSS.

Zalando Shipping Solutions (ZSS) is one of three, modular solutions that fall under Zalando Logistics Solutions. For a quick introduction to our Shipping and Returns solutions, and how you can combine the three for the perfect fit, watch the video below.