Manage Orders tool on zDirect
The Manage Orders tool in the zDirect Orders modules enables you to view and fulfill your new orders from customers in real time. It also provides an overview of existing and previously fulfilled orders.
Order fulfilment is now easier and more streamlined than ever, with a quicker order processing time with the Manage Orders tool in zDirect.
What is the Manage Orders tool?
The Manage Orders feature is a new tool in the zDirect Orders Module that enables you to view and fulfil your new orders from customers as they are placed on the Zalando websites in real-time. The tool also provides an overview of existing and previously fulfilled orders.
You can now see the shipping details of the customer, as well as the SKU of the articles they have purchased, are now on each order, allowing you to fulfil the order, attach the tracking information and submit it for dispatch in one place.
If you need to cancel an order, or you’ve had an order returned to you, it’s easy to do this in the Manage Orders tool as well.
View orders coming in in real-time as customers buy from you on Zalando.
See Orders that have already been fulfilled, going back up to 365 days.
If you are a ZFS partner, you can see ZFS Orders using the Fulfilment Type filter.
Access to zDirect is typically enabled during the technical integration stage of onboarding. If you have already completed this stage and have yet to gain access to zDirect, please reach out to Partner Care here.
How does it work?
Access the details of each incoming order by clicking on the order.
Here you can view the customer address details and Merchant SKUs of sold articles.
Once you pick the product and generate shipping labels, click on Ready for Dispatch, change the order status to Shipped, and Submit the order.
If the article is no longer available, here you can also cancel the order.
If you want to view the orders on a different merchant account that you manage, please use our drop-down selector.
How can I download a list of my approved orders?
You can now generate a report of your approved orders on your Approved orders via your Manage Orders page.
Here’s how to do it:
On your Approved orders page, select the filters and set the value you need.
The manage orders page will now reload according to the filters and values you set
If the result is what you are looking for you can then click on the download icon at the bottom of the page.
The order details will be downloaded in a CSV format. It is now ready to use.
Once the report you need is downloaded, you can print it out to take along to your warehouse and make order processing or packing easier.
What is the Invoice email column about?
If you are integrated to the E-invoicing Service on Zalando - known as Invoister - this Invoice Email column is relevant for you. It is located next to the order’s Status. This Invoice email column provides an email alias that can be copied by clicking the icon - this makes copying the invoice’s alias email address easier.
What is Invoister?
Invoister is an e-mail-based service that helps you electronically transmit invoices to your customers on Zalando in real-time. This service is also GDPR compliant and removes your need to physically print and ship your customers’ invoices.
In order to use Invoister, partners need to be onboarded on this service. You can find more information here.