Orders overview on zDirect

The Orders overview tab in zDirect gives you a near-real-time view of your incoming and past orders. You can use it to track:

• Order numbers

• Customer details

• SKU details

• Initial: On the Initial tab you can find orders in the ‘Initial’ state. These orders are awaiting financial approval from us before you can fulfil them. Most orders are approved within minutes of being placed.

• Approved: On the Approved tab you can find orders in the ‘Approved’ state. We've financially approved these orders, meaning you can now start fulfilling them.

• Fulfilled: On the Fulfilled tab you can find orders in the ‘Fulfilled’ state. These orders have been completed and are either shipped or cancelled.

• All: The All tab contains all orders that belong to you.

• If you want to view the orders on a different merchant account that you manage, please use our drop-down selector.

We don't recommend updating order line statuses in zDirect. Please only change them inside your own source system, such as your order management system (OMS), your ERP, or through your integrator.

If you absolutely must update a line status inside zDirect manually, click on the order number in your overview list, locate the status dropdown under Article details, and submit your change.

If you have approved orders sitting unfulfilled for longer than 20 days, an alert card will appear on your dashboard. This usually happens when an order line gets stuck in an open status.

How to resolve it:

1. Click Review orders on the card to download a CSV list of the affected orders.

2. Cross-check these orders against your own internal system.

3. If your internal status doesn't match ours, re-trigger a status update from your system to sync them (this won't affect your CXM score).

4. If the order was never fulfilled, please complete the fulfilment or cancel the order.

Once your orders are successfully updated, the alert card will automatically disappear.

If you use our automated e-invoicing service (Invoister), you will see an Invoice email column right next to the order status. This column gives you an automated email alias for the customer. Simply click the copy icon next to the email address to instantly save it to your clipboard.

It's our GDPR-compliant service that electronically sends real-time invoices directly to your Zalando customers. It completely removes your need to print out paper invoices and ship them in the box. Want to get started? Learn more about onboarding to Invoister here.