Introduction to Zalando Fulfilment Solutions (ZFS)

Zalando Fulfilment Solutions (ZFS) is our end-to-end fulfilment solution. It’s simple: You store your goods in our pan-European network, but remain the owner of your stock. When a customer places an order, we take care of the rest, including returns, reimbursement and Customer Care.

Our flexible set-up allows you to expand across 23 Zalando markets on one contract. Plus, with our one-box solution, we deliver multi-brand orders to your customers bundled as one delivery. Exactly how they like it. For you, this means happy customers, lower logistics costs, and a reduced ecological footprint. It is a win-win for you and your customers. 

1100+ partners live with ZFS today

430 million items shipped to date

23¹ markets enabled

12 fulfilment centers

20 return centers

40+ last-mile carriers

19² enabled integrators

• Our one-box solution, which consolidates multi-brand orders, allows you to save up to 20% on shipping through parcel sharing.

• It makes for happier shoppers. They love receiving everything they ordered in one delivery.

• Returning everything in one box is the ultimate convenience.

• Cutting unnecessary shipments is a win for the planet!

• One contract lets you scale flexibly as you grow. No more warehouse capacity limits.

• Reach further and faster across Europe using our 12 fulfilment centres and 20 return centres.

• We ensure you always meet Zalando’s Customer Experience Model (CXM) targets, ensuring maximum visibility and driving more shoppers to your products.

• Sell in more markets. Zalando Fulfilment Partners reach 8 countries on average, compared to 3 for drop-shipping brands.

• Integrate with 40+ local carriers who know local preferences. Get favourable carrier contracts negotiated by Zalando.

• Return centres that are always close to customers. Return label included. Refurbishment services added. Quick reimbursement with tracking.

• Compliance with Zalando SLAs. Over 98% of deliveries on time. Outstanding customer satisfaction figures.

1. Send your stock to our fulfilment centres, where we store your articles temporarily.

2. When a customer places an order, we pick and pack it along with any other items from that order. We send it all in one parcel.

3. Your customer receives their full multi-brand order in one box.

4. Any returns get processed quickly at the nearest of our 20+ local return centres.

If you are interested in leveraging one or more of Zalando’s logistics services, please reach out to your known point of contact, or get in touch via the support form. Please select a topic: ZFS, and request type: General question.

Zalando Fulfilment Solutions (ZFS) is one of three, modular solutions that fall under Zalando Logistics Solutions. For a quick introduction to our Shipping and Returns solutions, and how you can combine the three for the perfect fit, watch the video below.