Introduction to Zalando Fulfilment Solutions (ZFS)

Zalando Fulfillment Solutions (ZFS) leverages the Zalando platform by giving partners access to the logistics network and capabilities of Zalando. This allows our partners to have even more impact in Zalando’s Partner Program, internationalise easily across our markets, save on logistics costs, and meet customer delivery expectations. Customers benefit from added convenience (consolidated orders and straightforward returns) and access to a larger assortment.

The 'why' behind ZFS starts with our customers' expectations:

• Flawless choice - delivered in no time

• All of this at no additional costs

• Increased sustainability

How do we make this possible?

One box: how does it work?

Our core proposition that we have is a one box solution for outbound deliveries and returns. A customer who places a multi-brand order receives one box, one shipment and can return everything in one box. 

ZFS helps you to overcome fulfilment challenges with quick scaling and easy internationalisation, lower costs and higher profitability through logistic synergies and greater basket size, and increased assortment. 

In a nutshell, ZFS enables orders to be consolidated: One order, one parcel and one delivery. This is our “principle of one”, which is more convenient for our customers and better for the environment.

In order to make this happen, frequent stock replenishment into our warehouses is strongly advised. Please find further insights and information in the ZFS Replenishment guide.  

ZFS offers a win-win-win solution:

• For customers: One order means one box, one shipment and straightforward returns in that same box: more convenient and more environmentally friendly

• For Partners: Increased sales at lower costs

• For Zalando: Enables us to be the Starting Point for Fashion

Please find more information about ZFS, along with who to reach out to if you have any questions, attached at the side.