Partnership
Tools for Partners
Here’s how you steer your business on Zalando
Wholesale
Zalando Retail Center
Everything you need to steer your Wholesale business, in one place.
Quickly resolve issues by providing direct feedback on any clarification cases
Access all relevant procure-to-pay data online
from purchase orders to invoices.
Flag topics that need your attention
Dashboards, task lists and automated email notifications will flag topics that need your attention – be it confirmation on a purchase order or missing article information.
Urgent tasks are highlighted
to ensure minimal impact on your business.
Role and access management made simple
Easily onboard new users, deactivate ones who’ve changed roles or have left and assign them appropriate access rights.
Wholesale
Performance Insights
Keep an eye on your business, anytime you like.
- 01Instant access to reports, graphs and customisable tables of business insights.
- 02Easily maximise the sales and profitability of your assortments.
- 03Analyse weekly and seasonal article performance.
- 04Pinpoint improvement areas.
- 05Understand your brand's performance across different markets.
- 06Leverage insights to plan adequately for upcoming seasons.
Conntected Retail
The Connected Retail Tool
The Connected Retail Tool is Zalando’s own portal used to process all incoming orders to the store. It is perfect for brick-and-mortar stores looking to optimise their assortment.
- 01View and process orders.
- 02Print pick lists, delivery documents, and labels.
- 03View and process returns.
- 04Cancel orders.
- 05View store performance.
- 06Navigate between stores.
- 07Contact form in case you need any additional assistance.
Connected Retail
The Connected Retail Management Tool
The Connected Retail Management Tool allows you to have full control over your business and maximise performance while selling on Zalando.
Comprehensive sales dashboard
A dashboard with different metrics related to sales, the cancellation rate, returns, and average basket value for all your stores
Metrics related to specific stores
Monitor and adjust order capacity
View high and top return articles
A view of your articles with high return rates and top return reasons
Deactivate and activate your articles accordingly
Monitor your inventory overlap
An inventory feature that allows you to monitor your inventory overlap
Create your own reports
Additional assistance available
Contact form in case you need any additional assistance
Partner Program
zDirect
With zDirect you can monitor your performance, manage your sales, and get up-to-date reporting.
Integrate stock with an integrator of your choice
With zDirect you can monitor your performance, manage your sales, and get up-to-date reporting.
Onboard new articles smoothly
After partners integrate their stock with the Zalando platform using the integration method of their choice, they can use zDirect to smoothly onboard new articles.
Understand your performance with comprehensive data
zDirect provides comprehensive data to help partners understand how they are performing on Zalando. Partners can view their aggregated sales, and deep dive into sales per market, category or article. zDirect also enables partners to track how customers interact with their products across the sales funnel.
Create business value with actionable, data-driven insights
zDirect provides actionable, data-driven insights that create business value for partners.
Access peer benchmarks, identify return improvements, find new market potential
These insights include peer benchmarks that help partners identify potential areas that need improvement (such as return rates), as well as growth opportunities across the entire partner journey, for example net merchandise value (NMV) potential in new markets.
