Order Quality Assurance requirements
Zalando performs random quality checks by means of test orders in order to review the ongoing compliance with the established order quality requirements. Below you will find the current list of requirements.
Zalando performs random quality checks by means of test orders in order to review the ongoing compliance with the established order quality requirements. Below you will find the current list of requirements.
Why is this important?
Test orders are used to check that established order quality requirements are being complied with, and identify any issues that have a negative impact on the customer experience.
How is this calculated?
Zalando places test orders to make sure they meet our order QA requirements, and gives each test order a QA result. The four types of order QA results are:
1.Passed
There were no QA issues with the test order.
2.Downsorting issue(s)
Downsorting QA issue(s) were reported. You can still sell in the affected country but the articles in this country will have low visibility. You can request another test order if the issues are resolved.
3. Blocker issue(s)
Blocker QA issue(s) were reported, so the articles in this country will have low visibility until the issues are solved by the due date for corrections, or another test order is requested that confirms these issues have been solved. If the second test also fails due to the same blocker issue(s), please refer to step 4.
4. Repeated blocker issue(s)
Same blocker QA issue(s) were reported in two consecutive test orders, so this country will be deactivated and its articles taken offline.
Important
This list is comprehensive, but not exhaustive. If Zalando identifies further quality issues which may have a high negative impact on customer experience, Zalando reserves the right to take on appropriate consequences upon prior notification of the partner.
List of Order Quality Assurance Requirements
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