Updating your article images

Sometimes Product Display Page (PDP) images will need to be updated after the article has gone online. For these cases, we now offer two options.

Self-service via zDirect:

You can update your article images directly in zDirect without needing to contact Partner Care. This self-service feature offers faster processing and greater control over your image updates. Learn more about this option here.

Request via Partner Care:

If you prefer, or if your article requires a more manual approach, you can still use the Image Update template attached in this article to request changes through Partner Care.

Accurate and high-quality article images are key to ensuring a positive customer experience and shaping your assortment presentation. For speed and convenience, we encourage all of our partners to send all available images during the initial onboarding of articles. However, we understand that sometimes Product Display Page (PDP) images will need to be updated after the article has gone online. In these cases, please use the Image Update template attached to this article to request changes to your PDP. 

Using the Image Update template ensures faster processing and streamlines communications between Zalando and our partners. If you have more than one article to be updated, please compile them as one request in the respective request template. The images should be named after the corresponding Zalando SKU and bundled in one single link. After filling out the required information, please send your request to Partner Care for processing.

Please submit the Image Update template (attached in the Download section of the article) to make the following changes or edits:

• Adding new images

• Exchanging existing images

• Exchanging existing images and adding new images

• Removing images

• Editing the PDP image order

For ePDP content, please use the dedicated ePDP Media Update template to request changes to ePDP images and videos. Please note, that this template is only applicable to certified partners.

For the request types listed below, please submit these directly to Partner Care here:

• Flag 1

  (shared Zalando Wholesale and Partner) SKUs

• Article onboarding issues

  (i.e. rejected or blocked status codes such as PSERR, ACSREJ, JETBL, and ZABLO)

• SKU merge requests (i.e. the same article has two different SKUs)