Resolve article onboarding rejections

Complete and correct information is the best way to ensure we create your articles quickly. We encourage you to send all mandatory data during the first upload. Sometimes, articles are missing details or show the wrong information, which prevents them from going live on Zalando.

If this happens, please use the article onboarding template (found in the downloads section) to request a review. This helps us process your request faster and makes communication easier. Once you've filled it out, please send the filled out form to our Partner Care team via the support form, selecting Topic: Article onboarding and Request type: Content updates.

Check your Article listing in zDirect to see if your articles have one of these statuses:

Your articles are currently in on-site validation. If an article stays in this status for more than one day after you created it, please submit the onboarding template for a status check.

These articles passed validation, but mandatory information is missing for the next step. We suggest you submit the onboarding template to provide the missing details.

These articles failed validation because of missing technical data. This is usually caused by internal or external transmission issues. Use the onboarding template to request an exact status update.

Other request types

You can also use the template for:

• Image updates

• Attribute updates

• SKU merge requests (when one article has two different SKUs)