Important information about tacit acceptance - Single Seller Model

Disclaimer: Please disregard this article if you have already signed the Single Seller contract.

Updated June 3, 2024


From 2022 onwards, we will operate on a revised business set-up that will continue to grow our shared success and drive our platform model forward. We are changing the contract between you as the seller entity and us, Zalando SE.

You have received the new Single Seller contract via email that details the responsibility for your goods which are sold on Zalando and shipped to the end customer.

As you have not yet signed this new contract, please be informed that if an authorized person in your company carries out certain business activities within the communicated time frame, it will be interpreted as an acceptance of the new contract and as such legally bind your company. 

Please find below the list of case requests associated with business activities that will imply the acceptance of the new Single Seller contract.

If one of the business activities is performed and you choose to not migrate to the new Single Seller set-up, please reach out to us via our contact form on ZPU.

In such a situation, we will have to terminate your contract since accepting the new terms is mandatory for continuing to operate on the platform.

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Cases Request Types

Description

General Enquiries

1

Customer Centric Discount (CCD)

If you enquire about quarterly CCDs

2

Integrator Swap

If you enquire about changing the integrator

3

Return Reasons Enquiry

If you are not going through termination and request a report and/or insights on the reasons for returns

4

Zalando Partner University (ZPU) Related Issues

If you enquire about ZPU

5

General Article Onboarding Questions

If you request details about onboarding articles

6

EAN Rebooking

If you enquire about EAN rebooking

7

Sales Events

If you ask for more information on an upcoming sales events

8

General Internationalization Queries

If you enquire about internationalization

Article Onboarding Errors

9

ACSREJ

If you are not going through termination and request a deep dive into article rejection

10

CATERR

If you reply to a CATERR error to fix it

11

JET

If you reply to a JET error to fix it

12

PSERR

If you reply to a PSERR error to fix it

13

ZA

If you reply to a ZA error to fix it

Assortment Requests & Enquiries

14

Master Data

If you request addition or deletion of a new size chart, season, brand or silhouette

15

Season Switch

If you request retagging of articles from the old season

16

Size Chart

If you update the current size chart

17

Stock/Price Issues

If you report an issue with updating the stock and price of articles

18

Sustainability

If you enquire about either tagging or loading additional information related to sustainability

19

Article Creation User Interface (UI)

If you request a follow-up on the corrections done for rejected articles in the Article Creation UI on zDirect

20

Content Updates

If you make any updates to a product (editing article description, size curves, images)

21

Expansion to a New Product Category

If you enquire about new product categories

Enquiries about Platform Services

22

Zalando Fulfilment Solutions (ZFS)

If you express interest in ZFS

23

Zalando Return Solutions (ZRS)

If you express interest in ZRS

24

Zalando Shipping Solutions (ZSS)

If you express interest in ZSS

25

Invest in Zalando Marketing Solutions (ZMS)

If you enquire about investing in ZMS

26

Zalando Fulfillment Solutions (ZFS)

Sales Channel Deactivation

If you are not going through termination and request to deactivate a ZFS channel

27

Migration to ZFS (Zalando Fulfillment Solutions)

If you enquire about migrating to ZFS

28

Zalando Shipping Solutions Enquiries

If you enquire about the ZSS business model

29

Hybrid Logistics Model

If you enquire about the benefits of a Hybrid Logistics Model

30

Migration to Own Logistics

If you enquire about changes in logistic methods

31

Fulfilment

If you enquire about order fulfillment and/or non-ZFS partners continue fulfilling orders

32

Marketing

If you activate your marketing campaign on zDirect or make inquiries about your marketing campaigns

33

Advertising

If you enquire about planning marketing campaigns or create your own campaign on zDirect

Account information

34

Change my Legal Entity

If you request to make edits to the existing legal entity name

35

Contract Inquiries

If you request clarification on statements in the existing contract

36

Business Profile

If you request or make an update to your business profile on zDirect

37

Brand Logo Upload

If you enquire about uploading a new brand logo

38

Brand Request Status Follow Up

If you follow up on brand approval

39

Reactivate my Paused Account

If you request reactivation of a paused account

40

Reactivate Account into Hypercare

If you request to reactivate account into Hypercare

Sales & Customer Orders

41

Order Transmission Issues

If you raise an issue about not receiving orders as soon as they are placed by the customers

42

Sales Performance

If you ask for additional insights on sales performance

43

Pricing Incident

If you report unexpected price situations

44

Incident Report

If you inform us about an unexpected incident that may affect customer orders

45

Quality Assurance/Test Orders

If you ask for insights on the latest Quality Assurance Test report

46

Cash on Delivery (COD) Question/Exception

If you request a COD exception or ask for a status update on the COD exception

In addition to the above case requests, the following business activities will also be interpreted as an acceptance of the new contract:

  • Brand prospect submission 

  • Order fulfilment for non-ZFS partners

  • Stock updates (eg. listing new products or making edits to an existing product)