Important information about tacit acceptance - Single Seller Model
Disclaimer: Please disregard this article if you have already signed the Single Seller contract.
From 2022 onwards, we will operate on a revised business set-up that will continue to grow our shared success and drive our platform model forward. We are changing the contract between you as the seller entity and us, Zalando SE.
You have received the new Single Seller contract via email that details the responsibility for your goods which are sold on Zalando and shipped to the end customer.
As you have not yet signed this new contract, please be informed that if an authorized person in your company carries out certain business activities within the communicated time frame, it will be interpreted as an acceptance of the new contract and as such legally bind your company.
Please find below the list of case requests associated with business activities that will imply the acceptance of the new Single Seller contract.
If one of the business activities is performed and you choose to not migrate to the new Single Seller set-up, please reach out to us via our contact form on ZPU.
In such a situation, we will have to terminate your contract since accepting the new terms is mandatory for continuing to operate on the platform.
# | Cases Request Types | Description |
|---|---|---|
General Enquiries | ||
1 | Customer Centric Discount (CCD) | If you enquire about quarterly CCDs |
2 | Integrator Swap | If you enquire about changing the integrator |
3 | Return Reasons Enquiry | If you are not going through termination and request a report and/or insights on the reasons for returns |
4 | Zalando Partner University (ZPU) Related Issues | If you enquire about ZPU |
5 | General Article Onboarding Questions | If you request details about onboarding articles |
6 | EAN Rebooking | If you enquire about EAN rebooking |
7 | Sales Events | If you ask for more information on an upcoming sales events |
8 | General Internationalization Queries | If you enquire about internationalization |
Article Onboarding Errors | ||
9 | ACSREJ | If you are not going through termination and request a deep dive into article rejection |
10 | CATERR | If you reply to a CATERR error to fix it |
11 | JET | If you reply to a JET error to fix it |
12 | PSERR | If you reply to a PSERR error to fix it |
13 | ZA | If you reply to a ZA error to fix it |
Assortment Requests & Enquiries | ||
14 | Master Data | If you request addition or deletion of a new size chart, season, brand or silhouette |
15 | Season Switch | If you request retagging of articles from the old season |
16 | Size Chart | If you update the current size chart |
17 | Stock/Price Issues | If you report an issue with updating the stock and price of articles |
18 | Sustainability | If you enquire about either tagging or loading additional information related to sustainability |
19 | Article Creation User Interface (UI) | If you request a follow-up on the corrections done for rejected articles in the Article Creation UI on zDirect |
20 | Content Updates | If you make any updates to a product (editing article description, size curves, images) |
21 | Expansion to a New Product Category | If you enquire about new product categories |
Enquiries about Platform Services | ||
22 | Zalando Fulfilment Solutions (ZFS) | If you express interest in ZFS |
23 | Zalando Return Solutions (ZRS) | If you express interest in ZRS |
24 | Zalando Shipping Solutions (ZSS) | If you express interest in ZSS |
25 | Invest in Zalando Marketing Solutions (ZMS) | If you enquire about investing in ZMS |
26 | Zalando Fulfillment Solutions (ZFS) Sales Channel Deactivation | If you are not going through termination and request to deactivate a ZFS channel |
27 | Migration to ZFS (Zalando Fulfillment Solutions) | If you enquire about migrating to ZFS |
28 | Zalando Shipping Solutions Enquiries | If you enquire about the ZSS business model |
29 | Hybrid Logistics Model | If you enquire about the benefits of a Hybrid Logistics Model |
30 | Migration to Own Logistics | If you enquire about changes in logistic methods |
31 | Fulfilment | If you enquire about order fulfillment and/or non-ZFS partners continue fulfilling orders |
32 | Marketing | If you activate your marketing campaign on zDirect or make inquiries about your marketing campaigns |
33 | Advertising | If you enquire about planning marketing campaigns or create your own campaign on zDirect |
Account information | ||
34 | Change my Legal Entity | If you request to make edits to the existing legal entity name |
35 | Contract Inquiries | If you request clarification on statements in the existing contract |
36 | Business Profile | If you request or make an update to your business profile on zDirect |
37 | Brand Logo Upload | If you enquire about uploading a new brand logo |
38 | Brand Request Status Follow Up | If you follow up on brand approval |
39 | Reactivate my Paused Account | If you request reactivation of a paused account |
40 | Reactivate Account into Hypercare | If you request to reactivate account into Hypercare |
Sales & Customer Orders | ||
41 | Order Transmission Issues | If you raise an issue about not receiving orders as soon as they are placed by the customers |
42 | Sales Performance | If you ask for additional insights on sales performance |
43 | Pricing Incident | If you report unexpected price situations |
44 | Incident Report | If you inform us about an unexpected incident that may affect customer orders |
45 | Quality Assurance/Test Orders | If you ask for insights on the latest Quality Assurance Test report |
46 | Cash on Delivery (COD) Question/Exception | If you request a COD exception or ask for a status update on the COD exception |
In addition to the above case requests, the following business activities will also be interpreted as an acceptance of the new contract:
Brand prospect submission
Order fulfilment for non-ZFS partners
Stock updates (eg. listing new products or making edits to an existing product)