ZEOS One: Reporting and analytics

The ZEOS One dashboard module provides reporting and analytics for ZEOS Fulfilment partners, giving an overview of their reporting options. It lets you see key fulfilment metrics throughout the fulfilment cycle via the Dashboards tab. It's organised into Overview, Stock, and Inbound & Return to Merchant sections.

Using the reports and analytics in these sections helps you benefit from:

• Improved data visualisation for your most important KPIs, incl. Return Rate, Items Sold, Delivered Orders and Cancellation Rate.

• Filtering of reports by sales channel, country and order status.

• Service Level Agreement (SLA) monitoring from order creation to First Delivery Attempt (FDA).

… and more! Below we break the functionalities captured in each section down in more detail.

The Overview Tab (1) in the Dashboard of ZEOS One provides a comprehensive view of your key sales metrics, helping you track your business performance efficiently. Let's break down the different sections.

This section highlights four Key Performance Indicators (KPIs) related to your business with ZEOS. We have provided a description and examples for each below.

You can also access this information by clicking Learn more in the bottom-right corner of the overview in ZEOS One.

The Sales Performance chart shows the historical trends of your total sales, total items cancelled and total items returned, based on the definitions of the KPIs in the above section. You can display these trends using different frequencies (1): daily, weekly or monthly.

Clicking the See Report button in the top right corner (2) takes you to two reports aggregating the raw data of the Sales Performance chart: Items Sold and Items Status.

The Items Sold report shows you an itemised list of SKUs and EANs, and tracks the sales channel and the country in which they were sold, along with the quantity of items sold. Clicking the arrow next to the Order ID in the far-left column revealsadditional details, including SKU, EAN and a breakdown of the total quantities sold.  You can filter data by (1) country, (2) sales channels and (3) the period during which a sale occurred. To download the Items Sold report, click the Download Report button in the top-right corner (4). 

The Items Status report offers an overview of all customer orders across all sales channels and countries you have enabled. Clicking the arrow next to the Order ID in the far-left column reveals additional details including SKU, EAN, Shipment tracking number and (if applicable) the Returned date. You can filter data by (1) Sales channel, (2) Status (see table below), (3) Country and (3) the period during which a sale occurred. To download the Items Status report, click the Download Report button in the top-right corner (4).

The Delivered orders chart shows the historical trends of your total orders delivered. You can display these trends using different frequencies: daily, weekly or monthly, which you can change using the button in the top-right corner (1).

Click See Reports in the top-right corner (2) to access the Items delivered on First Delivery Attempt (FDA) report and view the raw data of the chart. 

The Items delivered on First Delivery Attempt (FDA) report provides insights into the time (in hours) between the moment an order was created and the first attempt to complete the delivery for all customer orders fulfilled by ZEOS. In the table below, you’ll find three examples to help illustrate how to read the data in this report. Clicking the arrow next to the Order ID in the far-left column (1) reveals additional details, including SKU, EAN, Shipment tracking number and, in the column Orders to FDA, a breakdown of the FDA at an item-level (2). To download the Items Sold report, click the Download Report button in the top-right corner. 

The Stock Tab provides reports related to stock levels and stock movements. Let's break down the different sections.

The Daily stock snapshot report shows the location for all of your articles located at a ZEOS warehouse on the selected day. To access historical data, use the selector in the top-right corner. The table below provides an overview of the terminology used in this report, including examples. Clicking the arrow next to the EAN lets you see a breakdown of the different quantities stored across different warehouse locations.

To download the Daily stock snapshot report, click the Download Report button in the top-right corner. 

The Liquidated items report shows all articles that have been liquidated to an off-price  channel by ZEOS at your request. To view the data for a specific time-period, use the button in the top-right corner. To download Liquidated items report, click the Download Report button in the top-right corner.

The Inbound and Return to Merchant tab provides reports related to all items inbound to or being returned from, any of our warehouses. To view the data for a specific time period, use the button in the top-right corner (1). Let's break down the different sections.

The Goods Received widget shows the number of items currently inbound to one of our warehouses, within the selected time period. Clicking See Report shows the Goods Received report, which contains the following information:

The number shows the quantity of items returned to you from any ZEOS warehouse within the selected time period. By clicking See Report, the Goods Returned report is shown with the following information.