ZEOS One reports and analytics

The ZEOS fulfilment reporting and analytics feature on ZEOS One provides you with end-to-end visibility on the most important fulfilment metrics across your entire fulfilment cycle. These reports are available on the homepage of ZEOS One.

The ZEOS One reporting and analytics feature provides you with:

• A summary dashboard view with improved data visualisation – clearly showing the KPIs in the desired timeframe

• Improved user experience

• Insights into sold items and other order-related information

• Visibility on first delivery time

• Reporting on any desired date range in the last six months

• Filtering of reports by sales channels, country and order status

• Download function to view and edit your data in CSV files

In the Overview dashboard, you can easily track the overall number of sold items, as well as the status of items: delivered, returned, or cancelled.

At first glance you’ll get an overview of the four KPIs: Total sold items, Return rate, Cancellation rate, and Delivered orders. You'll also find a graph of an increasing or decreasing trend compared to the previous period that is selected by you.

Below the KPI bar, you can see three graphs representing your order-to-deliver performance: Sold items, Returned items, Cancelled items, and Orders delivered on the first delivery attempt. Each of these graphs can be explored in detail by clicking on Show Details.

To change the date range from the default, click on the calendar icon in the upper right hand corner. Here you’ll be able to select any date range or a single date and view the graphs in the desired time frame – all KPI and graph widget data will update instantly. 

You can see graphs and KPI explanations by clicking on the or icon in the KPI bar and beside the title of the graphs. See below:

When you select Show details on a particular graph, a report page opens from which you can download the detailed report as a CSV file. 

By clicking Show details in the upper right hand corner of the Sales performance graph in the dashboard (see image below) you can open the Sold items report. This will show you an itemised list of SKUs and EANs, and track the sales channel and the country in which they were sold, along with the quantity of items sold.

Next to Items Sold, you’ll also be able to navigate to the Items Status report, by selecting the tab Item Status. 

Both reports will show an itemised list of Order IDs (with SKUs and EANs) and all timestamps - from order creation to the order returns for a particular order or item. The tables can be filtered further to see data on sales channel and country level.

The Items Status report allows you to filter by the status of the items, in addition to country and sales channel.

When you click on See Details on the Delivered orders graph on the dashboard (see image below) you’ll be able to view your total orders delivered on the first attempt. This report will give you an itemised list of order IDs (with SKUs and EANs), and allow you to check how much time passed between the time an order was placed to when the first delivery attempt was made.

The table can further be filtered to see data at a sales channel and country level.

If you have any questions, please reach out to us via the contact form. Please select:  Zalando Fulfillment Solutions > General information > General Commercial Question