ZEOS One: An introduction to reporting and analytics
For partners using ZEOS fulfilment, here you will find an overview of the reporting capabilities now available in ZEOS One.
Important
ZEOS One is currently exclusively available to partners using ZEOS Fulfilment.
The ZEOS One dashboard module provides reporting and analytics for ZEOS Fulfilment partners, giving an overview of their reporting options. It lets you see key fulfilment metrics throughout the fulfilment cycle via the Dashboards tab. It's organised into Overview, Stock, and Inbound & Return to Merchant sections.
Benefits
Using the reports and analytics in these sections helps you benefit from:
Improved data visualisation for your most important KPIs, incl. Return Rate, Items Sold, Delivered Orders and Cancellation Rate.
Filtering of reports by sales channel, country and order status.
Service Level Agreement (SLA) monitoring from order creation to First Delivery Attempt (FDA).
… and more! Below we break the functionalities captured in each section down in more detail.
Overview tab
The Overview Tab (1) in the Dashboard of ZEOS One provides a comprehensive view of your key sales metrics, helping you track your business performance efficiently. Let's break down the different sections.
Important
You can filter data in each module within this tab for a specific timeframe using the button in the top-right corner (2) .
Top KPI overview
This section highlights four Key Performance Indicators (KPIs) related to your business with ZEOS. We have provided a description and examples for each below.
You can also access this information by clicking Learn more in the bottom-right corner of the overview in ZEOS One.
KPI | Description | Example |
|---|---|---|
Return Rate | The return rate of all items sold within the selected date and time range across all sales channels and countries. It is calculated as the number of returned items divided by the sold items before returns within the same period. | If, in a given period, 1000 items were sold across various orders. And in the same period: - 500 items were returned and processed back at our warehouses, from various orders. Then the Return Rate = 500 / 1,000 * 100 = 50%. |
Total Sold Items | The total number of items sold whose orders are fulfilled by ZEOS in the selected period across all sales channels and countries. | If, in a given period, 100 items were sold on zalando.de that were fulfilled by ZEOS. And, in the same period: - 50 items were sold on zalando.it that were fulfilled by ZEOS, - 500 items sold on aboutyou.se that were fulfilled by ZEOS, - 10 items sold on your own e-commerce that were fulfilled by ZEOS. Then the Total Sold Items = 100 + 50 + 500 + 10 = 660. |
Delivered Orders | The total number of orders delivered within the selected period across all sales channels and countries. | If, in a given period, 50 orders (not items) have been delivered to customers from zalando.de by ZEOS. And in the same period: - 100 orders (not items) have been delivered to customers from aboutyou.se by ZEOS, Then the Delivered Orders = 100 + 50 = 150. |
Cancellation Rate | The cancellation rate of all items sold within the selected period across all sales channels and countries. It is calculated as the number of cancelled items divided by the sold items before returns. | In the selected period, 1,000 items have been sold on various orders. - In the same period, 10 items have been cancelled for various reasons (items not found at the warehouse, items in transit between warehouses, etc). Then the Cancellation Rate = 10 / 1000 * 100 = 1%. |
Sales performance
The Sales Performance chart shows the historical trends of your total sales, total items cancelled and total items returned, based on the definitions of the KPIs in the above section. You can display these trends using different frequencies (1): daily, weekly or monthly.
Clicking the See Report button in the top right corner (2) takes you to two reports aggregating the raw data of the Sales Performance chart: Items Sold and Items Status.
Important
Data in the Sales Performance chart and the two related reports (Items Sold and Items Status) is updated every 24 hours. This means that data for any particular day will be available by 12:00 PM CET the day after.
Items sold
The Items Sold report shows you an itemised list of SKUs and EANs, and tracks the sales channel and the country in which they were sold, along with the quantity of items sold. Clicking the arrow next to the Order ID in the far-left column revealsadditional details, including SKU, EAN and a breakdown of the total quantities sold. You can filter data by (1) country, (2) sales channels and (3) the period during which a sale occurred. To download the Items Sold report, click the Download Report button in the top-right corner (4).
Items Status
The Items Status report offers an overview of all customer orders across all sales channels and countries you have enabled. Clicking the arrow next to the Order ID in the far-left column reveals additional details including SKU, EAN, Shipment tracking number and (if applicable) the Returned date. You can filter data by (1) Sales channel, (2) Status (see table below), (3) Country and (3) the period during which a sale occurred. To download the Items Status report, click the Download Report button in the top-right corner (4).
Created | The order has been accepted for fulfilment by ZEOS. |
|---|---|
Cancelled | At least one item in the order has been cancelled. |
Shipped | All articles in the order have been shipped from the warehouse. |
First Delivery Attempt | A first delivery attempt has been made for all shipments to the customer. |
Delivered | All items have been delivered to the customer. |
Returned | At least one item in the order has been returned to a ZEOS warehouse. |
Delivered orders
The Delivered orders chart shows the historical trends of your total orders delivered. You can display these trends using different frequencies: daily, weekly or monthly, which you can change using the button in the top-right corner (1).
Click See Reports in the top-right corner (2) to access the Items delivered on First Delivery Attempt (FDA) report and view the raw data of the chart.
Important
Data in the Delivered orders chart and the related Items delivered on First Delivery Attempt (FDA) report is updated every 24 hours. This means that data for any particular day will become available by 12:00 PM CET the day after.
Items delivered on First Delivery Attempt (FDA) report
The Items delivered on First Delivery Attempt (FDA) report provides insights into the time (in hours) between the moment an order was created and the first attempt to complete the delivery for all customer orders fulfilled by ZEOS. In the table below, you’ll find three examples to help illustrate how to read the data in this report. Clicking the arrow next to the Order ID in the far-left column (1) reveals additional details, including SKU, EAN, Shipment tracking number and, in the column Orders to FDA, a breakdown of the FDA at an item-level (2). To download the Items Sold report, click the Download Report button in the top-right corner.
Example 1 | Example 2 | Example 3 |
|---|---|---|
An order contains 2 items, A and B. Both items are in the same package, which has been delivered to the customer in 24 hours. Then, Orders to FDA = 24.
| An order contains 2 items, A and B. Item A took 24 hours to be delivered. Item B took 48 hours to arrive at the customer’s reported address, but delivery was unsuccessful (for example, invalid address). Then, Orders to FDA = max (24, 48) = 48. | An order contains 2 items, A and B. Item A took 24 hours to be delivered. Item B is yet to be shipped out from the warehouse. This order won’t yet appear in the report, as not all items have been attempted to be delivered yet. |
Stock Tab
The Stock Tab provides reports related to stock levels and stock movements. Let's break down the different sections.
Daily stock snapshot report
The Daily stock snapshot report shows the location for all of your articles located at a ZEOS warehouse on the selected day. To access historical data, use the selector in the top-right corner. The table below provides an overview of the terminology used in this report, including examples. Clicking the arrow next to the EAN lets you see a breakdown of the different quantities stored across different warehouse locations.
To download the Daily stock snapshot report, click the Download Report button in the top-right corner.
Important
Data in the Daily Stock Snapshot is updated every 24 hours. This means that data for any particular day will become available by 12:00 PM CET the day after.
EAN | The 13-digit EAN number of the article. Please note that if articles with the same EAN are stored in two different countries, the report will show two different entries in the table. |
|---|---|
Location | The country of the warehouse your items are currently located in. Non-offerable EANs that are in transit between warehouses are counted towards the destination warehouse. |
Offerable Stock | Offerable stock is the number of items of a product per warehouse that are ‘on shelf’ in an active warehouse. This includes: - Unsold items - Items that have been reserved for a customer order but have not been picked off the shelf yet. Example - A truck arrives at our warehouse containing 1000 items. - The truck has been unloaded, but 1 item could not be processed. The remaining 999 have been put ‘on shelf’. In this case, Offerable Stock = 999. |
Non-offerable Stock | Non-offerable stock is the number of items of a product that are not ‘on shelf’, or located in an inactive warehouse. This includes items that are: - In the process of getting delivered to the customer. - Getting put back ‘on shelf’ as part of a customer return. - Geing sent back to the partner as part of a Stock Return . - In the process of being relocated between Zalando warehouses. Example - There are 1,000 units ‘on shelf’ for Item A in our Erfurt warehouse. - A customer orders 1 unit of Item A, which is to be fulfilled from Erfurt. - A warehouse worker has picked the item, which is now about to be packed and shipped out. In this case, Non-Offerable Stock = 1. |
Total | The total stock level, i.e. the sum of your offerable and non-offerable stock levels. |
Liquidated items
The Liquidated items report shows all articles that have been liquidated to an off-price channel by ZEOS at your request. To view the data for a specific time-period, use the button in the top-right corner. To download Liquidated items report, click the Download Report button in the top-right corner.
Important
Data in the Liquidated items report is updated every 24 hours.
Variant size | The size of the liquidated article. |
|---|---|
EAN | The liquidated article’s 13-digit EAN. |
Warehouse | Where the article changed ownership or got liquidated. |
Merchant Name | Partner registration name. |
Purchase Order | The Order ID against which the liquidation took place. |
Shipping Number | A warehouse-level document which triggers the article ownership change or liquidation process. |
Avg Price per Item | The price at which the article is bought by Zalando Lounge for liquidation (purchase price mentioned in the Purchase Order). |
Item Quantity | Article quantities per EAN which got liquidated. |
Total Price | Total price per EAN which got liquidated. |
Liquidation Date | Date at which the liquidation process took place. |
Inbound & Return to Merchant tab
The Inbound and Return to Merchant tab provides reports related to all items inbound to or being returned from, any of our warehouses. To view the data for a specific time period, use the button in the top-right corner (1). Let's break down the different sections.
Goods received by ZEOS
The Goods Received widget shows the number of items currently inbound to one of our warehouses, within the selected time period. Clicking See Report shows the Goods Received report, which contains the following information:
Shipping Notice ID | The Shipping Notice ID of the delivery that the relevant items with a specific EAN arrived at our warehouse in. |
|---|---|
Warehouse | The warehouse which received the article. |
Received Date | The date the received process was completed for this article. |
Total quantity | The total units of the EAN received in the inbound process for that day. If the delivery was received over multiple days, you’ll see more than one line per Shipping Notice ID. Example - Let’s say we receive an inbound shipment containing 1000 items. - On Day 1, the day of the delivery, the first 400 items are processed by the warehouse and stored on the shelves. - On Day 2, the remaining 600 items have been processed by the warehouse and stored on the shelves. In that case, the Total quantity for Day 1 = 400 and the Total quantity for Day 2 = 600. |
Important
Data in the Goods Received report is updated every 24 hours. It means that data for any particular day will become available by 12:00 PM CET the day after.
Data in the Goods Received report is available for up to 100 days. To download the Goods Received report, click the Download Report button in the top-right corner.
Goods returned by ZEOS
The number shows the quantity of items returned to you from any ZEOS warehouse within the selected time period. By clicking See Report, the Goods Returned report is shown with the following information.
Origin Warehouse | The ZEOS warehouse that the article was returned to you from. |
|---|---|
EAN | The 13-digit EAN of the article that has been returned. |
Shipped Date | The date on which the return shipment left our warehouse. |
Goods Classification | Defines the quality of the returned item (A, B, C, D). For more information about item classification, please review the related article. |
Quantity | The quantity of the EANs returned to the partner warehouse. |
Zalando Returns Order ID | The Shipping Notice ID of the return delivery. It appears on the packing list as ‘Zalando-Auftrags-Nr’. |
Merchant Reference | An optional merchant-specific reference ID set by you. |
Important
Data in the Goods Returned report is updated every 24 hours. Data for any particular day will become available by 12:00 PM CET the day after.
Data in the Goods Returned report is available for up to 100 days. To download the Goods Returned report, click the Download Report button in the top-right corner.