ZEOS fulfilment reports on zDirect

The ZEOS fulfilment reporting and analytics feature is a new functionality in the zDirect Fulfilment module that provides you with end-to-end visibility—in the form of reporting metrics and dashboards—on the most important fulfilment metrics across your ZEOS fulfilment cycle. These reports are available in the Fulfilment module under ZEOS fulfilment reports and analytics. 

In the Overview dashboard, you can easily view and track the overall number of sold items as well as the status of items: delivered, returned, or cancelled.

At first glance, you can see an overview of the three KPIs: Total Sold Items, Return Rate, and Delivered Orders, along with an increasing or decreasing trend compared to the previous (selected) time period.

Below the KPI bar, you can see four graphs representing your order-to-deliver performance: sold items, order status (return and cancel), and orders delivered on the first delivery attempt. Each of these graphs can be explored in detail by clicking on the Show details option at the bottom of the respective graphs.

To change the date range from default, select any date range or a single date and view the graphs in the desired time frame. All KPI and graph widget data on the dashboard updates instantly when the selected date filter is applied. 

Graph and KPI explanations are visible by clicking on the i (information) icon in the KPI bar and beside the title of the graphs.

When you select Show details on a particular graph, a report page opens from which you can download the detailed report as a CSV file. 

You can open the Sold items report by clicking Show details at the end of the Number of items sold graph in the dashboard (see screenshot below). You can then see an itemised list of SKUs and EANs, track the sales channel and the country in which they were sold, along with the quantity.

To access the Items returned report, select Show details at the end of the Number of items returned graph in the dashboard (see screenshot below). The report is automatically filtered to show only the returned orders and items. 

You can also see an itemised list of Order IDs (with SKUs and EANs) and view all timestamps from the order creation to the order return against that particular order/item. The table can be filtered further to see data at a sales channel and country level.

To view the Items cancelled report, go to Show details at the end of the Number of items cancelled graph in the dashboard (see screenshot below). The report is automatically filtered to show only the cancelled orders and items. 

You can then see an itemised list of Order IDs (with SKUs and EANs) and see all timestamps from the order creation until the order cancellation of that particular order/item. The table can be further filtered to see data at sales channel and country level.

You land on the Items cancelled report by clicking Show details on the Number of items cancelled or Number of items returned graph from the dashboard (see screenshot below). The report is automatically filtered to show either the returned or cancelled orders and items, depending on which graph you are navigating from.

If you want to see a status other than cancelled or returned, you can filter for Order status. The screenshot below shows the report when none of the filters are applied. 

You can view the FDA report by clicking Show details on the Number of items delivered on first delivery attempt graph on the dashboard (see screenshot below). You can then see an itemised list of Order IDs (with SKUs and EANs), and see how much time passed from when an order was placed to the first delivery attempt was made. The table can further be filtered to see data at a sales channel and country level.

The ZEOS fulfilment and analytics feature provides you with:

• One summary dashboard view

• Visual dashboard in the form of graphs clearly showing the KPIs in the desired timeframe

• Insights into sold items and order related information

• Visibility on first delivery time

• Reporting on any desired date range in the last six months

• Filtering of reports by sales channels, country and order status

• Download function to view and edit your data in CSV files

If you have any questions, please reach out to us via the contact form. Select  Zalando Fulfillment Solutions >> General information >> General Commercial Question.