Account

How payments to partners work

Here is everything you need to know about your payment cycle, what you can expect to receive and how to understand your documentation, invoices and fees..

How manual refunds work

Here you’ll find an explanation of manual refunds initiated by Zalando Customer Care, including reasons, fraud prevention measures, and financial implications for partners.

Sales and returns report

Here you will find a monthly overview of the status of all of your sales, returns and manual refunds.

Fraud prevention

For partners using self-fulfilment, here's what to do if Zalando's Fraud Screening team reaches out to you about an order.

Dunning and collection for open balances

Here we outline what the dunning process is, the standard timeline for this process, answer FAQs and explain the key details from the payment reminder and dunning letter.

Update your bank and billing information in zDirect

Learn how to quickly update your bank account and billing mode in zDirect to ensure you get paid correctly.