Onboarding stage 4: Final revision and Go live

Congratulations, you’ve reached the last stage known as Final revision and Go live, where the main goal is to double-check to ensure everything is correct, complete and on track for your Go live!

Please confirm the accuracy of all provided information and confirm this to your onboarding manager, so that you can go live. For example, price and stock information, legal requirements, countries/ sales channels you wish to activate. 

Your onboarding manager will notify you promptly in case of any missing information. 

You will receive a survey regarding your onboarding experience. Please take a moment to share your feedback with us. Your input is invaluable and helps us improve our service quality. We greatly appreciate your participation.

Once your onboarding to Zalando has been successfully completed, the below list of helpful links can be used to empower you to take full control of your business operations on Zalando:

• The zDirect dashboard:

• • Article
  • Login required
  • Updated

  zDirect Home: Usage and metrics

• The Article Listing feature

• The Customer experience model (CXM) monitoring tool:

• • Video
  • Login required

  Get to know: Customer Experience Model (Part 1)

• Analytics module to manage your

  • Sales performance

  • Article performance

  • Return insights 

  • New and repeat Customers on Zalando

• Conversion insights for your Zalando Marketing Services (ZMS) Ad Manager campaigns

• • Article
  • Login required
  • Updated

  zDirect Marketing module: Ad Manager

• Business growth through Market expansions

• Business profile management

• Fulfillment module to manage your logistics (relevant for Partners expanding via Zalando Logistics Solutions)

• article retagging, 

• article onboarding

• • Article

  Article onboarding and management

• article attribute updates, 

• article error resolution, 

• CXM, etc.

• Participate in Zalando’s Sales Events to increase your sales and attract new customers.

Your integrator will support you in doing the final checks before going live, like price and stock validation, legal requirements, channel/country readiness, etc.

In parallel to the integrator checks, Zalando will also make sure whether your articles are ready to go live, have sufficient stock and the correct price. Additionally, Zalando verifies if your legal requirements are complete (i.e. VAT, EPR, KYC)

After final checks and your approval to go live, Zalando will activate your sales channel and you will become live on Partner Program.

Ensure that your articles have the correct stock and price. In particular, please pay attention to incorrect currency submissions. You can validate and manage your prices in zDirect.

Once you are live on Zalando, your main point of contact will be our Partner Care team, who will support you with general information, daily operational topics, or changes made to your account. To create arequest, please select the most relevant topic and request type in the contact form and complete each of the fields. Please include as much information as possible related to your request, so that the right person reaches out to you with the most adequate solution or response.