Logistics
Learn about delivery and returns
Explore all topics
Manage Orders
Manage customer orders coming to your stores.
Logistics providers
Review the permitted logistics providers and solutions available for each country.
Zalando Return Solutions (ZRS)
Manage customer returns via Zalando Return Solutions (ZRS).
Optimising your fulfilment and returns
Zalando Logistics Solutions - an overview
Here you'll discover each of the logistics solutions available with Zalando, how they work and what their benefits are.
Order Events API (OEA)
Learn how OEA will provide the customer billing information when the state of the order is “fulfilled” or “returned”.
Introduction to Zalando Return Solutions (ZRS)
Scale your business and simplify your logistics by letting Zalando handle your returns.
ZRS Pure
Find out about Zalando Return Solutions (ZRS), our frictionless return service that can reduce return costs and complications for our partners and customers.
Customer Care: Contact details and processes for partners
Here you’ll find all of the contact information and information for what to do when dealing with returns, deliveries and customer requests.
Understand and improve your Customer Care Case Order Rate
Your guide to the Customer Care Case Order Rate (COR) KPI, mastering its calculation, and taking action to improve your service performance.
Your Customer Experience Model KPI targets
A guide to your Customer Experience Model (CXM) KPI targets and the new logistics target adjustments effective 1 July 2026.
Your historical CXM performance file - Connected Retail
What is the historical performance file, and how to read the report.
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Still have questions?
If you couldn't find the answers here, you can request support from Zalando's Partner Care team.