Onboarding stage 5: Final revision and Go live

Congratulations on reaching the final stage of your onboarding journey.

This final step ensures all your article data, stock counts and prices are accurate before your articles go visible to customers. Once you complete your final checks, you’ll coordinate with your Onboarding Manager to launch.

• Validate that your regular prices, stock levels and legal requirements are completely accurate before launch.

• Attend the Customer Experience Model (CXM) enablement session to master daily operations on Zalando.

• Confirm your launch readiness to your Onboarding Manager to activate your sales channels.

Your Onboarding Manager will let you know during article mapping if this session applies to you. We highly recommend attending to gain the insights needed to drive your business from day one.

Please verify that your regular prices, promotional prices, stock levels, legal registrations and destination countries are fully accurate. Send your final launch approval directly to your Onboarding Manager. They’ll alert you quickly if any information is missing.

Once you're activated, you're officially in the driver's seat of your business with Zalando. For quick support anytime, feel free to use our 24/7 AI-powered Partner Assistant. If you need further assistance, please contact our Partner Care team or your dedicated point of contact.

Fill in our short feedback survey to help us improve the onboarding experience for future brands.

Your integrator helps you validate price and stock files, check legal setups and confirm regional channel readiness before launch.

In parallel, we verify that your articles have sufficient stock, correct currencies and precise pricing. We also ensure your value added tax (VAT), Extended Producer Responsibility (EPR) and Know Your Customer (KYC) details are complete.

After final checks and your approval, Zalando activates your assortment on the Partner Program.

• Monitor performance: Use zDirect features like sales performance and returns insights to track your business growth. Learn more here:

• Welcome to the Analytics module on zDirect

• Manage stock and prices: Pay close attention to currency values. You can validate prices directly in zDirect.

• Understand how price management works

• Empower customers: Join our return label generation service to streamline customer returns.

• Join Return Label Generation and empower your customers

• Prepare for sales events: Keep track of seasonal promotions on the zDirect sales events page.

• Making the most out of sales events

• Track key dates: Check deadlines for season switches, retagging and assortment quality measures.

• Key dates for managing your articles

• Internationalisation: Check local requirements to grow your business internationally with us.

• Partner Program onboarding requirements: General and country-specific

• Monitor your Customer Experience Model (CXM): High operational performance helps you grow your sales faster across every country. 

• Introduction to the Customer Experience Model (CXM)

• Marketing: Use the self-service Ad Manager and Customer Journey Compass to boost your brand’s visibility and performance.

• Introduction to the Ad Manager

• Financial documents: Learn which invoices and reports we send you and where to find them.

• Your financial documents

• How to contact Zalando Partner Care (PaCa): Learn when and how to contact our Partner Care (PaCa) team for support. 

• How to contact Zalando Partner Care (PaCa)