
Logistics
Learn about delivery and returns
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Manage Orders
Manage customer orders coming to your stores.
Logistics providers
Review the permitted logistics providers and solutions available for each country.
Zalando Return Solutions (ZRS)
Manage customer returns via Zalando Return Solutions (ZRS).
Benefiting from Zalando Fulfilment Solutions
How to prepare for your first Zalando Fulfilment Solutions shipment
This is a summary for new ZFS partners of all of the steps you need to complete to send your first shipment to ZFS
ZFS Shipping notice request - process overview
This article explains the shipping notice process step by step. You'll also find a process map and useful FAQs here.
ZFS delivery terms
Here you can find a downloadable copy of the ZFS complete delivery terms.
ZFS Article Lifecycle Management (ALM) returns
ZFS partners may experience an ALM return. Here we explain what it is, what can cause it and what steps you are advised to take as the partner.
ZFS Stock return requests (formerly Return to Merchant)
For ZFS partners who want to recall stock from a Zalando warehouse to their own, here we explain how to submit a Stock return request (formerly called a Return to Merchant, or RtM)
How are defective goods returned in ZFS?
This article explains how defective goods are handled and returned in ZFS.
Submitting your ZFS Weekly Forecast on zDirect
Here we explain why and how ZFS partners submit your forecast using the Forecast tool on zDirect.
ZFS Replenishment guide
This article is a guide to ZFS stock replenishment.
ZFS Stock return (formerly Return to Merchant) Pick-up
This article explains when and how Stock return (formerly Return to Merchant (RtM)) requests can be picked up.
ZFS Reports feature in the zDirect Fulfilment module
This article is a guide to all of your ZFS fulfilment reports available on zDirect.
Explaining ZFS logistics KPIs
This article explains the most important ZFS logistics KPIs and how you can impact them.
List of ZFS reports
This article explains which reports a ZFS partner can access and what they contain.
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Still have questions?
If you couldn't find the answers here, you can request support from Zalando's Partner Care team.



