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All you need to know to get started in your partnership with Zalando
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Change your set-up
Learn about how to make changes to your Zalando set-up.
Accounting and fees
Learn how payments and refunds work, as well as all about compensation rates, and the fee structure of your Zalando account.
Resolve customer issues
Understand the role of Customer Care (CuCa) and how to resolve customer issues, including returns, refunds, reclamations, and invoices.
Key steps
Platform Rules
Find the current version of the Platform Rules here to view or download.
Partner Program: Requirements to get started
What you need in order to kick start your Partner Program onboarding with Zalando.
Zalando Logistics Solutions - an overview
Here you'll discover each of the logistics solutions available with Zalando, how they work and what their benefits are.
Pre-onboarding and your onboarding requirements
This guide will give you an overview of your onboarding journey, including your tasks and requirements.
zDirect onboarding: Account setup
Here we provide information on how to activate your account and the first tasks you’ll need to complete when starting out with zDirect
Onboarding stage 1: Access
This guide will give you an overview of the first stage of your onboarding journey.
What is the EU Extended Producer Responsibility (EPR) batteries regulation and what do I need to do?
Here we outline what the EU batteries regulation brings in terms of EPR and what partners selling products containing batteries have to do.
EU General Product Safety Regulation (GPSR)-related data requirements
Find out how to check if you're GPSR-compliant and the steps you can take to make sure you are.
DAC7 platform reporting obligation - FAQs
This article contains a list of frequently asked questions concerning the new DAC7 platform reporting obligation.
Sustainability requirements for Zalando partners
An overview of all sustainability and responsible-production guidelines for Zalando partners, along with links to where you can find more information.
Sustainability communications policy and guidelines
We have updated the way that sustainability-related product information is named and displayed. Find out how this might impact your article onboarding here.
Changes in our approach to Sustainability Product Standards
In Q2 2025 we implemented changes to the Sustainability Product Standards criteria. Please find details below outlining these changes.
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Still have questions?
If you couldn't find the answers here, you can request support from Zalando's Partner Care team.